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What is Touchpoint?

Touchpoint is a customer relationship management (CRM) tool designed specifically for small to medium-sized enterprises, integrating sales, marketing, and support functionalities to enable users to oversee all customer interactions through one comprehensive dashboard. With Touchpoint Promote, you can effortlessly design and dispatch SMS or email marketing campaigns. Touchpoint Sell offers a straightforward CRM experience that streamlines sales processes, ultimately helping to secure additional deals. Touchpoint Serve ensures outstanding customer service while providing a unified view of all customer interactions. Touchpoint Collaborate enhances productivity by facilitating efficient teamwork through its collaboration feature. Additionally, Touchpoint Connect allows businesses to engage with customers and partners across various communication channels, including emails and SMS. This multifaceted approach not only improves customer relationships but also drives overall business success.

What is Salesforce Manufacturing Cloud?

Elevate your virtual sales tactics, align sales efforts with operational processes, and create a unified forecast using Manufacturing Cloud. Oversee engagements with customers, partners, and staff through a centralized platform that integrates seamlessly with backend operations. By leveraging adaptable digital manufacturing solutions, you can secure additional deals and capitalize on new growth opportunities. Improve field service productivity by providing service agents and technicians with in-depth customer data insights. Encourage teamwork, minimize inefficiencies, and boost transparency through the capabilities of Manufacturing Cloud. Ensure that essential information is accessible to the relevant teams via Sales Cloud, Service Cloud, and specialized manufacturing tools such as Account-Based Forecasting and Rebate Management, all incorporated within Manufacturing Cloud. Gain a clear perspective on your new opportunities along with customer contracts and demand forecasts. Drive operational excellence through the manufacturing data model and take advantage of innovative manufacturing enhancements introduced three times each year. This comprehensive strategy not only streamlines operations but also cultivates a culture of ongoing improvement within your organization, ultimately leading to enhanced performance and growth. By embracing these practices, you position your business to thrive in a competitive landscape.

Media

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Media

Integrations Supported

Pushpay
Salesforce Rebate Management
Shogo

Integrations Supported

Pushpay
Salesforce Rebate Management
Shogo

API Availability

Has API

API Availability

Has API

Pricing Information

$39
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Touchpoint

Date Founded

2022

Company Location

Estonia

Company Website

www.touchpoint.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/industries/manufacturing/overview/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

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