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What is Touchpoints?

We assist companies in boosting their customers' average spending by an impressive 300%. Studies indicate that returning customers typically spend 30% more than those who make only one purchase. When you suggest pricier items, memberships, or services, your recommendations are deemed more credible compared to a one-time buyer’s perspective. Most franchises remain unaware of the sentiments held by the majority of their customers due to the 20% rule, where only about 20% of customers tend to leave reviews on online platforms. This prompted us to investigate the reasons behind this low engagement. Our findings revealed that customers are often hesitant to publicly share their experiences with your business. It’s not a matter of personal preference; rather, it highlights the need for a more personalized approach. Interestingly, nearly 80% of customers are willing to provide feedback if prompted. The reason? It feels personal, emphasizing the importance of relationships. Our innovative platform captures the thoughts of this 80%, offering insights into how your business is perceived by its customer base, allowing for meaningful connections and improvements. This not only enhances customer relations but also drives overall business growth.

What is Dialpad Ai Sales?

Introducing the ultimate phone tailored specifically for sales professionals, designed to elevate cold calls through high-definition quality and AI-driven real-time coaching, because every sales rep benefits from a little assistance. This all-in-one device combines video conferencing, dialing, and SMS capabilities to ensure that essential data is readily accessible, alleviating any potential overwhelm for your team. With integrated speech coaching, representatives can easily recognize if they’re speaking too quickly, too slowly, using excessive filler words, or projecting their voices too loud. Call analytics and insightful dashboards provide valuable information and best practices to enhance performance. To safeguard against data loss, it also features automatic call logging, with transcripts and notes that can seamlessly integrate into your CRM system. Thanks to Voice Intelligence, reps can effortlessly communicate effectively during calls, while real-time battle cards empower them to make informed decisions on the spot. By analyzing call sentiment, assisting team members, preserving at-risk deals, and pinpointing optimal coaching moments, this phone transforms the sales process. Utilizing advanced Speech Recognition for precise transcription, Natural Language Processing for detailed analysis, and Machine Learning to deliver intelligent suggestions instantly, it redefines what a sales phone can achieve. Ultimately, this innovative tool not only streamlines communication but also enhances the overall effectiveness of your sales team, making it an indispensable asset in today's competitive market.

Media

Media

Integrations Supported

360MatchPro
ActiveCampaign
Copper
Freshsales
Front
Google Contacts
Google Workspace
HubSpot Customer Platform
Intercom
Knack
Microsoft OneNote
Microsoft Outlook
OneLogin
Pipedrive
Quickbase
Slack
SpiceX
Taalk
Todoist
vcita

Integrations Supported

360MatchPro
ActiveCampaign
Copper
Freshsales
Front
Google Contacts
Google Workspace
HubSpot Customer Platform
Intercom
Knack
Microsoft OneNote
Microsoft Outlook
OneLogin
Pipedrive
Quickbase
Slack
SpiceX
Taalk
Todoist
vcita

API Availability

Has API

API Availability

Has API

Pricing Information

$195 per month
Free Trial Offered?
Free Version

Pricing Information

$95 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Touchpoints Technology

Company Website

touchpointstechnology.com

Company Facts

Organization Name

Dialpad

Date Founded

2008

Company Location

United States

Company Website

www.dialpad.com/products/sales-dialer/

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

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