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What is Touchstream VirtualNOC?

The OTT Operations hub is built to manage performance on a large scale while improving Quality of Service (QoS). With the help of Touchstream's unique CDN data-sharing collaborations, the root causes of errors can be pinpointed in a matter of minutes. Our all-encompassing monitoring solution, VirtualNOC, collects data from every stage of the video delivery pipeline and ensures uninterrupted monitoring throughout the day and night. This functionality allows operators to easily spot issues and take corrective measures before any negative impact is felt by viewers. By facilitating real-time data exchange with CDNs, any disputes with technology providers are effectively removed, enabling teams to focus on the real challenges and address them swiftly. The cloud-based framework of VirtualNOC allows for operations to be conducted from any location, seamlessly connecting to the internet and equipping your operations team with crucial visibility tools needed to navigate their complex workflows. Furthermore, the capability to review past errors assists in accurately determining underlying issues, which helps to prevent their recurrence and boosts long-term QoS. By ensuring that operators have complete visibility over their processes, the potential for mistakes is significantly reduced, leading to a more streamlined operational workflow. This comprehensive system not only enhances the speed of issue resolution but also encourages a forward-thinking mindset toward consistently upholding service quality, ultimately contributing to a more reliable viewing experience for all users.

What is Aurea Monitor?

Aurea Monitor offers vital resources for overseeing systems, diagnosing root causes, and detecting issues, which empowers your organization to function effectively in real time. By implementing real-time monitoring, businesses can swiftly identify and rectify system challenges before they impact customers, thereby reducing downtime. The ability to promptly recognize and address application issues is essential for sustaining customer satisfaction and loyalty. Moreover, Aurea Monitor boosts your ability to quickly detect potential vulnerabilities and inefficiencies in system performance, facilitating immediate corrections that enhance the customer experience. It automatically discovers and maps all systems within your infrastructure tied to business processes, providing a comprehensive view as changes unfold over time. Striving for 100% uptime becomes feasible as Aurea Monitor continually supervises and logs all operational activities, delivering proactive issue identification and notifications to help you resolve problems with greater efficiency. This solution not only strengthens your operational reliability but also fosters a smoother, more dependable experience for your customers, ultimately positioning your business for long-term success.

Media

Media

Integrations Supported

Akamai
Amazon Web Services (AWS)
Fastly
Limelight

Integrations Supported

Jtest

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Touchstream

Company Location

Australia

Company Website

www.touchstream.media/our-solution

Company Facts

Organization Name

Aurea Software

Date Founded

2012

Company Location

Unites States

Company Website

www.aurea.com/library/monitor/

Categories and Features

QoE/QoS Monitoring

Not specified

Categories and Features

Root Cause Analysis

Not specified

System Monitoring

Not specified

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