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What is Touchstream VirtualNOC?

The OTT Operations hub is built to manage performance on a large scale while improving Quality of Service (QoS). With the help of Touchstream's unique CDN data-sharing collaborations, the root causes of errors can be pinpointed in a matter of minutes. Our all-encompassing monitoring solution, VirtualNOC, collects data from every stage of the video delivery pipeline and ensures uninterrupted monitoring throughout the day and night. This functionality allows operators to easily spot issues and take corrective measures before any negative impact is felt by viewers. By facilitating real-time data exchange with CDNs, any disputes with technology providers are effectively removed, enabling teams to focus on the real challenges and address them swiftly. The cloud-based framework of VirtualNOC allows for operations to be conducted from any location, seamlessly connecting to the internet and equipping your operations team with crucial visibility tools needed to navigate their complex workflows. Furthermore, the capability to review past errors assists in accurately determining underlying issues, which helps to prevent their recurrence and boosts long-term QoS. By ensuring that operators have complete visibility over their processes, the potential for mistakes is significantly reduced, leading to a more streamlined operational workflow. This comprehensive system not only enhances the speed of issue resolution but also encourages a forward-thinking mindset toward consistently upholding service quality, ultimately contributing to a more reliable viewing experience for all users.

What is Luciq?

Luciq is a cutting-edge mobile observability platform driven by artificial intelligence, specifically designed for app developers and enterprises to seamlessly monitor, diagnose, and improve mobile applications. This all-encompassing solution combines features like bug reporting, crash analytics, session replay, and performance monitoring into a single SDK that supports various platforms, including Android, iOS, web, and hybrid applications. Users can gather a wealth of data such as device logs, network traces, annotated screenshots, videos, and user feedback, while the machine learning component automatically links events and errors, allowing teams to prioritize issues based on their significance. By delivering insights into user sessions where problems arise, developers can easily replicate defects through session replay and accelerate the resolution process with integrations to tools like JIRA, Slack, Zapier, and Zendesk. Luciq's "Agentic Mobile Observability" approach not only emphasizes critical issues but also uncovers possible root causes and recommends solutions, which empowers teams to enhance their productivity, stabilize applications, and elevate the overall user experience. As a result, this platform revolutionizes how teams navigate mobile app development and ongoing maintenance, thus ensuring they remain proactive in addressing potential obstacles. With Luciq, organizations can cultivate a more responsive and adaptive approach to their mobile application strategies.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Akamai

Integrations Supported

Amazon Web Services (AWS)
Android
Asana
Azure DevOps
ClickUp
Datadog
Freshdesk
GitLab
Google Cloud Identity
Grafana Cloud
Jira
Microsoft Teams
New Relic
OneLogin
Opsgenie
PagerDuty
Shortcut
Zapier
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Touchstream

Company Location

Australia

Company Website

www.touchstream.media/our-solution

Company Facts

Organization Name

Luciq

Company Location

United States

Company Website

www.luciq.ai/

Categories and Features

QoE/QoS Monitoring

Not specified

Categories and Features

Bug Tracking

Not specified

Debugging

Not specified

Session Replay

Not specified

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