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What is TourConnect?
TourConnect AI is an award-winning travel technology company focused on applying artificial intelligence to the real operational challenges faced by Destination Management Companies (DMCs) and inbound tour operators. First and foremost an AI technology company dedicated to tourism, TourConnect AI builds practical, reliable tools that integrate directly into existing systems and workflows rather than sitting alongside them.
The company’s flagship product, Itinerary Assist AI, is an AI copilot designed specifically for DMC operations. It enables travel consultants to create complete, tailored itineraries from enquiry emails, briefs, and supporting documents, dramatically reducing manual effort while maintaining accuracy, consistency, and control. By embedding directly into day-to-day workflows and integrating with established booking systems such as Tourplan, Itinerary Assist AI ensures outputs move cleanly into operational environments without requiring system replacement.
TourConnect AI places a strong emphasis on real-world usability as much as technical innovation. Its approach reflects deep experience in travel operations and an understanding of the complexity involved in building bespoke itineraries at scale. The platform is designed to support experienced teams, freeing them from repetitive administration so they can focus on higher-value work and client service.
In addition to itinerary creation, TourConnect AI delivers Booking Automation capabilities that streamline pre-booking and operational processes. These tools help DMCs increase efficiency, improve response times, and scale output without increasing headcount or compromising service quality. Trusted by a growing global client base, TourConnect AI supports DMCs seeking to modernise their operations while retaining full control over quality, pricing, and personalisation.
What is Kaptio Travel?
Elevate your conversion rates by utilizing our advanced Itinerary Builder to craft comprehensive online itineraries. Customers can effortlessly complete their bookings through the Kaptio Platform, guaranteeing a smooth and pleasant shopping journey. Acquire an all-encompassing perspective of your customers, tracking them from their initial engagement to the stages of quotes, bookings, and follow-up interactions post-travel. Amplify your marketing efforts by implementing opt-in campaigns that gather valuable customer preferences and histories, which can be effectively used with Marketing Cloud or various other marketing tools. Kaptio Travel differentiates itself as a leading travel platform tailored for travel operators utilizing Salesforce. Our platform equips you with the tools to expand your business by harnessing cutting-edge travel technology, all built upon the highest-rated travel CRM platform, enabling seamless integration with an exceptional travel CRM system while boosting both operational efficiency and customer satisfaction. Additionally, with Kaptio Travel, you can continuously adapt and refine your offerings based on evolving customer insights and feedback.
Integrations Supported
Chrome OS
FareHarbor
Gmail
Hero
Microsoft Outlook
Peek
Tourplan
Ventrata
Xola
Zaui
Integrations Supported
API Availability
Has API
API Availability
Pricing Information
$5000/year
Itinerary Assist for DMCs: Pricing varies based on size of DMC. Pricing includes a Setup fee and Monthly fee based on volume.
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
TourConnect AI
Date Founded
2015
Company Location
Australia
Company Website
www.tourconnect.ai/
Company Facts
Organization Name
Kaptio
Company Website
kaptio.com
Categories and Features
Travel Agency
Itinerary Creation
Single / Group Reservations
Categories and Features
Tour Operator
Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
Itinerary Creation
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Travel Agency
Central Reservation System
Customer Database
Itinerary Creation
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations