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What is TourTrax?

Established in 1987, Digital Security Concepts Inc. set out to provide quick, effective, and secure solutions specifically designed for managers, resulting in the development of TourTrax. Our mission is to supply tools that enable management and personnel across various sectors to verify presence, monitor attendance and time, manage digital forms with immediate tracking capabilities, supervise both internal and external mobile devices, and improve communication within teams. Our diverse clientele includes Facility Management and Security departments across Institutional, Industrial, Commercial, and Municipal sectors, featuring some of North America's largest hotels and casinos. In addition, we work with authorized reseller partners on a global scale, catering to clients such as government agencies, transit authorities, property management companies, and security contractors, showcasing our dedication to delivering comprehensive security solutions worldwide. By maintaining a varied customer base, we consistently adapt our services to align with the evolving needs of the industry, ensuring we remain at the forefront of security innovation. This ongoing commitment to adaptability reinforces our role as a leader in the security solutions sector.

What is Advanced Chat Solutions?

We offer a groundbreaking solution for customer engagement that places your clients' needs at the forefront, potentially even surpassing your own priorities. Acting as an extension of your existing customer support teams, we provide a dedicated remote workforce that excels in various facets of customer success. Central to our philosophy is a commitment to community upliftment, as we believe that individuals from underprivileged backgrounds often possess a unique perspective on customer service and loyalty shaped by their experiences. Our focus on hiring and nurturing top-tier talent in North America guarantees that we employ individuals who are genuinely invested in creating personal connections with your customers. With the ability to swiftly scale our operations, we effectively handle chat volumes for businesses of all sizes, from emerging startups to large corporations. Some of our major partners have seen their customer base grow by over 20,000 new clients each day, showcasing our expertise in managing scalability and high volumes effortlessly. Furthermore, our services are designed to integrate seamlessly with leading ERPs and CRMs, positioning us as a flexible and reliable ally in your customer engagement strategy. This enables you to concentrate on your primary business objectives while we manage the crucial customer interactions that drive your success. Ultimately, our dedication to excellence and community engagement sets us apart in the industry.

Media

Media

Integrations Supported

Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk

Integrations Supported

Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TourTrax

Date Founded

1987

Company Location

Canada

Company Website

www.tourtrax.com

Company Facts

Organization Name

Advanced Chat Solutions

Date Founded

2009

Company Location

United States

Company Website

acs.shrinkstack.com

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Categories and Features

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