Smartlook Reviews & Ratings

Smartlook

4.8 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 8 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is TraceUX?

TraceUX is a free, self-hosted platform aimed at improving the user experience for web applications. This tool combines multiple functionalities, including session replay, in-app feedback, announcements, browser logs, and backend performance metrics, all accessible from a unified dashboard for ease of use. Teams can link feedback directly to individual sessions, which streamlines the process of investigating reported issues. Constructed as a single Go binary, it features an integrated React dashboard and employs SQLite for data storage, with the added flexibility of Docker deployment. All recordings are securely housed on your own infrastructure, which guarantees both data privacy and control. Users enjoy the advantage of no vendor-imposed limits on sessions or licensing fees tied to user counts, as capacity is solely based on server resources and data retention choices. The source code is available under the TraceUX Community Source License, fostering a collaborative approach to development. Moreover, its intuitive interface ensures that teams of varying sizes can effectively utilize its features. By providing a comprehensive solution for tracking user interactions, TraceUX empowers organizations to make informed decisions based on real user data.

What is Smartlook?

Smartlook is a mobile analytics platform designed to help websites and applications uncover the reasons behind user behaviors, benefiting more than 300,000 businesses across various sectors. By eliminating uncertainty, it provides concrete, actionable insights into user actions. This innovative solution delivers a detailed understanding of user interactions at a granular level. With its continuous visitor recordings, Smartlook enables you to monitor every individual navigating your site or app. Its automatic event tracking feature allows for the observation of specific actions taken by visitors, while conversion funnels help analyze conversion rates and identify the causes of user attrition. Additionally, its heatmaps offer extensive data regarding how users click, scroll, and hover throughout your web pages. In 2019, Smartlook received recognition as one of the Top 100 Software Products in the G2 Crowd Awards, underscoring its value in the market. Notable clients include O2, Miele, and Hyundai, demonstrating its appeal to a diverse range of industries. Furthermore, the platform is capable of recording gameplay from Unity-engine games, expanding its utility in the gaming sector. This versatility makes Smartlook a comprehensive tool for understanding user engagement across multiple platforms.

Media

Media

Integrations Supported

Slack

Integrations Supported

Axis LMS
Clym
Google Analytics
Intercom
Jimdo
Kameleoon
Mixpanel
Nekton.ai
Piwik PRO
Product Fruits
Quickwork
Shopify
Shopify Plus
Stackreaction
Unbounce
Weebly
WordPress
Zendesk

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

$39 per month
Free package: 1,500 sessions/month
Startup package: $39/month for 5,000 sessions/month
Business package: $95/month for 15,000 sessions/month
Ultimate package: contact Smartlook for more pricing information
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TraceUX

Company Location

Honduras

Company Website

trace-ux.builtbyfrank.dev

Company Facts

Organization Name

Smartlook

Date Founded

2016

Company Location

Czech Republic

Company Website

www.smartlook.com/

Categories and Features

Session Replay

Session Recording
Surveys
User Experience Analysis
User Feedback

Categories and Features

AB Testing

Funnel Analysis
Heatmaps

Customer Experience

Not specified

Digital Analytics

Not specified

Heatmap

Behavioral Mapping
Dashboard
Element Analytics
Website Analytics

Marketing Analytics

Channel Attribution
Dashboard
Performance Metrics
Website Analytics

Mobile App Analytics

Channel Attribution
Cohort Analysis
Funnel Analysis
In-App Events Tracking

Predictive Analytics

Modeling & Simulation

Product Analytics

Attribution
Automatic Data Capture
Customer Feedback Collection
Customer Journey Analytics
Data Export
Data History Retention
Real-Time Data Analysis
Touchpoint Analytics

Session Replay

Heatmaps
Mouse Tracking
Session Recording
User Experience Analysis

UX

Animation
For Mobile
For Websites
Heatmaps
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Web Analytics

Conversion Tracking
Goal Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Popular Alternatives

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