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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is AFS?

Transforming roughly $39 billion in transportation spending into predictive rate models and actionable insights for the next quarter across truckload, less-than-truckload (LTL), express parcel, and ground parcel segments is crucial. By pinpointing and resolving invoice errors and inconsistencies, you can significantly boost your profit margins through detailed audits of parcels, freight, and ocean bills. This method not only simplifies parcel costs and service standards but also aids in securing better contract rates, reducing billing errors, and lowering internal costs, ultimately fostering greater profitability. With the support of a leading Transportation Management System (TMS), tried-and-true methodologies, and practical insights, you can adeptly plan, manage, and implement every element of LTL freight transport. Whether you need outsourced managed transportation services, freight brokerage, or help with international shipping and freight forwarding, our considerable purchasing power and extensive supply chain analytics will strengthen your logistics framework. In addition, AFS team members are committed to helping over 1,800 clients in more than 35 nations achieve sustainable savings and operational effectiveness. This holistic strategy guarantees that your business remains agile and competitive in a swiftly changing market landscape, allowing for continual adaptation and improvement in service delivery.

Media

Media

Integrations Supported

Sendcloud

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

AFS

Company Location

United States

Company Website

afs.net

Categories and Features

Categories and Features

Freight Forwarding

Not specified

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