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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is AuditShipment?

AuditShipment provides a shipping audit solution dedicated to assisting companies in reducing their shipping expenses by as much as 16%. We achieve this by automating the process of obtaining refunds for various types of errors, including delays, incorrect surcharges, fees for address corrections, and discrepancies in dim weight, among others. Our service ensures that businesses can focus on their core operations while we handle the complexities of shipping refunds.

Media

Media

Integrations Supported

AWeber
ActiveCampaign
Ecwid
Freshservice
Gmail
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Excel
Mojo Helpdesk
QuickBooks Online
Sendcloud
Smartsheet
Trello
Weebly
Xero
Zendesk

Integrations Supported

AWeber
ActiveCampaign
Ecwid
Freshservice
Gmail
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Excel
Mojo Helpdesk
QuickBooks Online
Sendcloud
Smartsheet
Trello
Weebly
Xero
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

AuditShipment

Date Founded

2010

Company Location

United States

Company Website

auditshipment.com

Categories and Features

Categories and Features

Parcel Audit

Auditing & Claim Filing Services
Automated Audit
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery Reporting
Data Import
Exceptions Management
Package Analytics
Predictive Analytics
Shipping Monitoring
Shipping Optimization
Third Party Management

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