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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is Brightfield TDX?

TDX products have a proven track record of delivering immediate cost savings at an enterprise level, effectively simplifying data-heavy processes that were once slow, laborious, or impractical. They offer comprehensive, skill-based market rate benchmarks that help set consistent budgeting and contracting norms with vendors and business partners. Rate cards can now be modified in mere seconds instead of taking weeks, which includes projecting potential savings outcomes. By providing insights on what costs should be, organizations are better positioned to negotiate and lower resource rates for SOW contracts. Users have the capability to upload multiple SOW documents to uncover transactions that may harbor hidden premiums, such as misclassifications in staff augmentation roles. Furthermore, there is a constantly updated inventory that tracks both identified and realized savings across all SOW and CW saving possibilities. The time efficiency is significantly enhanced through the automatic creation of supplier scorecards, which supports continuous performance management rather than confining it to a once-a-year assessment. This strategy not only enhances operational efficiency but also equips organizations to swiftly respond to evolving financial conditions, fostering a more agile business environment. Ultimately, TDX products empower companies to make informed decisions that drive sustained financial health.

Media

Media

Integrations Supported

Sendcloud

Integrations Supported

Sendcloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

Brightfield

Company Location

United States

Company Website

www.brightfield.com/products

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

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Lojistic

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