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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is Dockflow?

We are at the forefront of developing the first logistics enablement platform that harnesses AI to enhance operations, foster sustainability, and create more intelligent supply chains. Our customer interface enables real-time shipment tracking, dramatically decreasing the need for phone calls. This self-service solution, complete with branding, empowers your team to focus on more critical initiatives while offering customers immediate access, which boosts satisfaction and trust. Dockflow’s automated carrier milestones track your containers and deliver current information, thus eliminating the necessity for manual checks and significantly reducing costly delays. A variety of logistics firms are already leveraging Dockflow to automate repetitive tasks, allowing them to shift their focus to innovative and essential activities. We have designed and continuously improved the premier supply chain visibility software, turning complex logistics into efficient, automated systems. Dockflow equips logistics teams to work more effectively and with greater satisfaction, ultimately enabling you to deliver exceptional service to your clients while prioritizing meaningful projects. Moreover, our platform is built to be flexible and scalable, ensuring that as your logistics demands grow and change, Dockflow will adapt in tandem to meet those needs while maintaining high standards of service. This adaptability positions Dockflow not just as a tool, but as a partner in your logistics journey.

Media

Media

Integrations Supported

Emerson DeltaV
INTTRA
Microsoft Dynamics 365
Microsoft Power BI
OLS
SAP Cloud Platform
Salesforce
Sendcloud
Spire
Tableau

Integrations Supported

Emerson DeltaV
INTTRA
Microsoft Dynamics 365
Microsoft Power BI
OLS
SAP Cloud Platform
Salesforce
Sendcloud
Spire
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

Dockflow

Date Founded

2017

Company Location

Belgium

Company Website

dockflow.com

Categories and Features

Categories and Features

Emissions Management

Allowance Management
Automatic CO2 Calculation
Emission Inventory
Emission Reduction Planning
Emissions Monitoring
Emissions Trading
Frequency-Based Tasks
Permit Level Maintenance
Risk Management

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