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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is Green Mountain?

Relying exclusively on software isn't enough to create the most effective shipping strategy; it requires the insights and knowledge of experienced shipping strategists to truly excel. When you collaborate with Green Mountain, you aren't just acquiring a service; you are engaging with a knowledgeable partner who can optimize your shipping processes to boost your profits, meet customer demands, and provide outstanding business support. Our team possesses unmatched industry expertise and a wealth of experience with carriers. We implement a specialized system that allows us to audit and re-rate every transaction, no matter how intricate or large the volume. Our unique advisory model means that you won't have to figure out a platform or develop a strategy on your own. Since our founding, we have focused on building a team of industry experts, which is why we actively recruit individuals with deep backgrounds in shipping, logistics, data science, and technology. This dedication to expertise allows us to create customized solutions that genuinely address the unique requirements of your business and help you stay ahead in a competitive market. By choosing to work with us, you are setting the stage for long-term success.

Media

Media

Integrations Supported

Sendcloud

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

Green Mountain

Company Location

United States

Company Website

greenmt.com

Categories and Features

Categories and Features

Parcel Audit

Not specified

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