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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is Intelligent Audit?

Intelligent Audit stands out as a prominent player in the realms of freight audit and recovery, business analytics, and transportation spend optimization. Their top-tier audit and reporting platforms empower clients to effectively minimize expenditures by pinpointing cost-saving opportunities and streamlining processes. With a robust portfolio of over 2,500 clients, the company manages more than $9 billion in transportation spending across various modes and regions. This innovative platform delivers critical insights that allow businesses to optimize their shipping strategies. Renowned for its expertise in data analytics and business intelligence, Intelligent Audit offers a diverse array of services aimed at helping organizations cut costs, enhance customer satisfaction, and discover new strategic avenues. Their industry knowledge not only provides valuable insights but also positions them as a reliable partner, effectively extending the capabilities of your team. By leveraging Intelligent Audit’s solutions, companies can transform their transportation expenditures into significant savings while fostering a culture of continuous improvement.

Media

Media

Integrations Supported

Sendcloud

Integrations Supported

Sendcloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

Intelligent Audit

Date Founded

1996

Company Location

United States

Company Website

www.intelligentaudit.com

Categories and Features

Categories and Features

Parcel Audit

Auditing & Claim Filing Services
Automated Audit
Automated Claim Filing
Carrier Invoice Auditing
Cost Recovery Reporting
Data Import
Exceptions Management
Package Analytics
Predictive Analytics
Shipping Monitoring
Shipping Optimization
Third Party Management

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