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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is Shipstore?

Shipstore is a comprehensive software solution designed specifically for the shipping industry, aimed at optimizing and simplifying the complex parcel logistics of mid- to high-volume shippers. By managing operations across various carriers and transportation modes, it offers all-encompassing logistics solutions that cater to a wide array of shipping needs. Among its notable features is cartonization, which automates the packing process by determining the best box sizes for items of varying weights and dimensions, complemented by time-in-transit optimization that identifies the most cost-effective shipping options while ensuring timely deliveries. Moreover, Shipstore seamlessly integrates with existing systems, providing a cohesive interface that covers everything from front-end network design and carrier coordination to back-end processing of invoices, analytics, and reporting. The platform also supports automated rate shopping, allowing users to instantly compare shipping costs among different carriers to find the most affordable options, while its powerful analytics are displayed through intuitive dashboards that track key performance metrics. In addition, this all-in-one tool not only boosts operational efficiency but also significantly enhances the decision-making capabilities of shippers, thus contributing to their overall success in the competitive shipping marketplace. By leveraging such comprehensive functionalities, businesses can achieve significant cost savings and improve their logistics strategies.

Media

Media

Integrations Supported

BukuShip
PageDNA
Sendcloud

Integrations Supported

BukuShip
PageDNA
Sendcloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

Shipstore

Date Founded

2011

Company Location

United States

Company Website

www.shipstoresoftware.com

Categories and Features

Categories and Features

Shipping

Air Shipping
Bills of Lading
Container Shipping
Freight Shipping
Ground Shipping
Import / Export
Ocean Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

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