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What is Tracey?

Tracey, a cloud-based shipping intelligence platform created by Sendcloud, equips e-commerce brands, third-party logistics providers, and retailers with the tools to boost their delivery performance by converting disorganized carrier tracking data into structured and actionable insights. This transformative process enables businesses to assess carriers effectively, optimize costs, and enrich the customer experience. By aggregating parcel and status data from more than 40 international carriers, the platform delivers real-time visibility into shipments, accurately predicts delays, and recommends the best transport options based on criteria such as cost, reliability, transit times, and service level agreements, eliminating the need for speculation. Tracey also supports continuous evaluation and comparison of carrier performance, allows for benchmarking against industry norms, and assists in negotiating better contracts with carriers. Furthermore, the platform automates customer notifications, which significantly minimizes inquiries about order status by providing estimated arrival times and alerts for any delivery complications. Its ability to seamlessly integrate with existing shipping, customer service, or warehouse systems via an API ensures that relevant parcel information is readily available, thereby further enhancing operational efficiency. Overall, this holistic approach not only improves operational processes but also fosters stronger customer relationships through enhanced communication and transparency, leading to heightened satisfaction and loyalty among clientele.

What is SmartFreight?

SmartFreight delivers an advanced freight and transport management system that enables businesses to unify last-mile operations, optimize costs, and enhance customer service. It consolidates multi-carrier management and in-house fleet operations into one system, offering complete visibility over shipments across regions and providers. Businesses can configure multiple carrier rate cards, with SmartFreight’s logic automatically selecting the best option for each delivery—whether that means fastest route, lowest cost, or most sustainable choice. This flexibility supports hybrid last-mile models, letting operators balance their own fleets against carrier services for optimal efficiency. The platform provides comprehensive track-and-trace features, digital POD management, and real-time delivery updates, giving both companies and customers confidence in the shipping process. Invoice reconciliation is simplified, helping enterprises avoid errors and streamline financial oversight across thousands of carrier transactions. Integration with top ERP, WMS, eCommerce, and accounting platforms ensures SmartFreight fits seamlessly into existing workflows. Reverse logistics management is built-in, reducing complexity for returns across multiple carriers. Customer case studies highlight impressive results, such as a 25% reduction in manual keying errors and $65,000 in annual freight savings. As part of WiseTech Global, SmartFreight combines industry expertise with global scalability, making it a trusted partner for enterprises managing complex logistics networks.

Media

Media

Integrations Supported

Sendcloud

Integrations Supported

JD Edwards EnterpriseOne
MYOB
NetSuite
Odoo
OnBuy
SAP Business One
SYSPRO ERP
Shopify
SuiteMaster

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

Sendcloud

Date Founded

2019

Company Location

Belgium

Company Website

www.traceybysendcloud.com

Company Facts

Organization Name

WiseTech Global

Date Founded

1997

Company Location

Sydney , Australia

Company Website

smartfreight.com

Categories and Features

Categories and Features

Freight

Not specified

Shipping

Freight Shipping
Ground Shipping
Parcel Shipping
Quotes / Estimates
Shipment Tracking
Warehouse Management

Supply Chain Management

Order Fulfillment
Shipping Management
Transportation Management
Warehouse Management

Transportation Dispatch

Billing & Invoicing
Computer Aided Dispatch
Order Management
Routing
Scheduling

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