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What is Track-It!?
Track-It! is recognized as the leading IT helpdesk solution tailored for technology teams, featuring a comprehensive suite of integrated modules that cover help desk services, asset management, knowledge sharing, change management, procurement oversight, and endpoint management, which includes functions like patch updates, software installations, and the supervision of mobile devices, all while remaining cost-effective. Eliminate the burdensome manual processes that lead to excessive email exchanges, cluttered sticky notes, missed issues, overwhelmed help desk staff, and ineffective task management and prioritization. Track-It! enhances the help desk ticketing process by automating ticket creation, categorization, assignment, and prioritization, which significantly boosts operational efficiency. At the heart of your IT operations, Track-It!’s help desk features combine practicality with ease of use, allowing your team to effectively monitor workloads, prioritize pending tickets, evaluate time spent on IT tasks, and pinpoint urgent issues that impact your organization. This all-encompassing tool not only streamlines operations but also cultivates a more structured and agile IT atmosphere, ensuring that your team can swiftly respond to challenges. With Track-It!, your technology team can achieve higher productivity and improved service levels across the board.
What is ControlHippo?
Efficiently handle multiple WhatsApp accounts while seamlessly linking them to a CRM system for improved communication. Getting started with ControlHippo is remarkably straightforward; simply scan the provided QR code and you'll be up and running in no time. Our easy setup process ensures that you gain quick access to all features, saving you valuable time and effort. By consolidating WhatsApp conversations, you can bolster collaboration among your sales, support, and marketing departments, leading to enhanced customer interactions through a single interface. Additionally, the integration with Pipedrive allows for automatic conversion of incoming WhatsApp messages into leads, ensuring that no potential customer is overlooked. This automation not only maximizes your sales pipeline but also enhances overall operational efficiency. With these innovative tools at your disposal, your team can transform the way it communicates and manages customer relationships, paving the way for greater success. Ultimately, embracing such technology positions your business for a future of streamlined interactions.
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Infraon IMS
Pipedrive
Slack
WhatsApp
Zoho CRM
Integrations Supported
HubSpot CRM
HubSpot Customer Platform
Infraon IMS
Pipedrive
Slack
WhatsApp
Zoho CRM
API Availability
Has API
API Availability
Has API
Pricing Information
$995.00/one-time
Free Trial Offered?
Free Version
Pricing Information
$20 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
BMC Software
Date Founded
1980
Company Location
United States
Company Website
www.trackit.com
Company Facts
Organization Name
ControlHippo
Company Location
India
Company Website
controlhippo.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management