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What is Track-It!?
Track-It! is recognized as the leading IT helpdesk solution tailored for technology teams, featuring a comprehensive suite of integrated modules that cover help desk services, asset management, knowledge sharing, change management, procurement oversight, and endpoint management, which includes functions like patch updates, software installations, and the supervision of mobile devices, all while remaining cost-effective. Eliminate the burdensome manual processes that lead to excessive email exchanges, cluttered sticky notes, missed issues, overwhelmed help desk staff, and ineffective task management and prioritization. Track-It! enhances the help desk ticketing process by automating ticket creation, categorization, assignment, and prioritization, which significantly boosts operational efficiency. At the heart of your IT operations, Track-It!’s help desk features combine practicality with ease of use, allowing your team to effectively monitor workloads, prioritize pending tickets, evaluate time spent on IT tasks, and pinpoint urgent issues that impact your organization. This all-encompassing tool not only streamlines operations but also cultivates a more structured and agile IT atmosphere, ensuring that your team can swiftly respond to challenges. With Track-It!, your technology team can achieve higher productivity and improved service levels across the board.
What is SherpaDesk?
SherpaDesk is a comprehensive helpdesk solution that offers user-friendly features. It provides professional services equipped with essential tools for effective management. With this program, you can efficiently operate your business while still finding time to pursue your passions. As a result, your customers will benefit from exceptional support that enhances their experience. This combination of efficiency and quality ensures that both you and your clients are satisfied.
Integrations Supported
FreshBooks
Help Desk Migration
Infraon IMS
Microsoft 365
NinjaOne
QuickBooks Online
QuickBooks Online Advanced
Integrations Supported
FreshBooks
Help Desk Migration
Infraon IMS
Microsoft 365
NinjaOne
QuickBooks Online
QuickBooks Online Advanced
API Availability
Has API
API Availability
Has API
Pricing Information
$995.00/one-time
Free Trial Offered?
Free Version
Pricing Information
$39.00/month/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
BMC Software
Date Founded
1980
Company Location
United States
Company Website
www.trackit.com
Company Facts
Organization Name
SherpaDesk
Date Founded
2012
Company Location
United States
Company Website
sherpadesk.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking