Ivanti ITSM Reviews & Ratings

Ivanti ITSM

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 1 Rating

Total 5 out of 5 stars
ease 4 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 3 out of 5 stars

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What is Traka Web?

Traka Web is an advanced software solution that operates as a versatile, web-based management system accessible from any device connected to your network. This intuitive browser-based administration tool provides organizations with crucial capabilities to manage all Traka key cabinets and lockers from a unified interface. By allowing localized administrative oversight, individual departments can customize their security measures, thereby enhancing the management of keys and assets which leads to improved operational productivity. Additionally, Traka Web’s ability to integrate effectively with current third-party applications significantly reduces administrative workloads while streamlining key processes essential for everyday operations. This innovative platform not only simplifies resource management but also proves to be an indispensable tool for organizations aiming to bolster their security measures and enhance overall efficiency. Ultimately, investing in Traka Web can lead to transformative improvements for any organization seeking to optimize its operational frameworks.

What is Ivanti ITSM?

Ivanti ITSM is an enterprise IT service management platform that provides tools for managing IT support, automating service workflows, and improving service delivery across an organization. The software supports incident management, service requests, ticket routing, knowledge management, asset visibility, employee self-service, and other ITSM processes. Intelligent ticket classification automatically categorizes incoming requests and directs them to appropriate support teams, helping reduce manual triage and improve service-level performance. Generative AI summarization creates concise descriptions of tickets and incidents so support agents can understand issues without reviewing lengthy activity histories. AI-powered knowledge article generation converts resolved incidents into reusable support documentation that can improve self-service and reduce recurring support requests. Additional AI capabilities include real-time language translation, writing assistance, natural-language dashboard creation, and centralized administration of AI features. Employees can interact with conversational chatbots, virtual agents, and self-service portals to find information, submit requests, and resolve common issues. Ivanti ITSM includes no-code workflow automation and drag-and-drop interface design, allowing service owners and administrators to configure processes without extensive programming. The platform supports 14 ITIL 4-certified practices and offers more than 1,000 integration connectors for connecting service management workflows with other enterprise applications. Organizations can extend the platform beyond traditional IT support to HR onboarding and case management, facilities work orders, security operations, governance and compliance, and project and portfolio management.

Media

Media

Integrations Supported

Active Directory
Microsoft Entra ID

Integrations Supported

Ivanti
Ivanti Autonomous Endpoint Management
Ivanti Connect Secure

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Traka

Date Founded

1995

Company Location

United Kingdom

Company Website

traka.com

Company Facts

Organization Name

Ivanti

Date Founded

2017

Company Location

United States

Company Website

www.ivanti.com/products/itsm

Categories and Features

IT Asset Management

Not specified

Categories and Features

AI-Powered ITSM Tools

Not specified

IT Asset Management

Not specified

IT Service

Not specified

ITSM

Not specified

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