Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Canfigure Reviews & Ratings
    25 Ratings
    Company Website
  • Serviceaide Reviews & Ratings
    138 Ratings
    Company Website
  • Cheqroom Reviews & Ratings
    144 Ratings
    Company Website
  • Hector Reviews & Ratings
    12 Ratings
    Company Website
  • Rippling Reviews & Ratings
    12,711 Ratings
    Company Website
  • Heimdal Endpoint Detection and Response (EDR) Reviews & Ratings
    54 Ratings
    Company Website
  • JDisc Discovery Reviews & Ratings
    26 Ratings
    Company Website
  • BlueFolder Reviews & Ratings
    114 Ratings
    Company Website
  • NMIS Reviews & Ratings
    14 Ratings
    Company Website
  • Auvik Reviews & Ratings
    650 Ratings
    Company Website

What is WAPT?

In 2002, Vincent Cardon and Denis Cardon established Tranquil IT with the aim of helping communities and businesses enhance their IT management and support their system administrators in their daily operations. Based in Nantes for several years, Tranquil IT has gained recognition in France for its specialized knowledge of Samba Active Directory, which sets it apart in the industry. Additionally, the firm has experienced consistent growth due in part to WAPT, an internally developed IT asset management solution introduced in 2012. WAPT serves as an efficient tool for managing software and deploying applications across IT environments. With its user-friendly centralized management console, you can streamline the administration of your IT assets, making it simple to install, update, or remove software and configurations. Furthermore, users receive prompt and dependable updates on the status of their tasks, and managing Windows Updates is made straightforward as well. The combination of these features makes WAPT an invaluable asset for any organization looking to optimize its IT operations.

What is Deepser?

Customer support and device management for Managed Service Providers (MSPs) are crucial in overseeing the growing intricacies of IT systems. By automating these tasks whenever feasible, MSPs can significantly cut down on downtime and enhance user convenience. Merely offering a Help Desk portal is insufficient for staying competitive; a comprehensive suite of tools is essential to effectively manage every facet of a Service Provider's operations. Our IT Asset Management solution provides a thorough overview of all devices situated at customer locations, encompassing their infrastructure details like IP addresses, subnets, and network hardware. Additionally, it delivers insights into installed software and operating system specifics. The Service Desk feature empowers you to oversee deadlines and contractual obligations while ensuring adherence to Service Level Agreements (SLAs). Moreover, you can integrate sales personnel into the process, keeping them informed about client statuses and enhancing overall communication within the team. This level of coordination not only streamlines operations but also fosters stronger relationships with clients.

Media

Media

Integrations Supported

Connect
Cyberwatch
Device42
TeamViewer

Integrations Supported

Connect
Cyberwatch
Device42
TeamViewer

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tranquil IT

Company Website

www.tranquil.it

Company Facts

Organization Name

Deepser

Date Founded

2017

Company Location

Italy

Company Website

www.deepser.com

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Popular Alternatives

Popular Alternatives

iET ITSM Reviews & Ratings

iET ITSM

iET Solutions
Freshservice Reviews & Ratings

Freshservice

Freshworks