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What is WAPT?

In 2002, Vincent Cardon and Denis Cardon established Tranquil IT with the aim of helping communities and businesses enhance their IT management and support their system administrators in their daily operations. Based in Nantes for several years, Tranquil IT has gained recognition in France for its specialized knowledge of Samba Active Directory, which sets it apart in the industry. Additionally, the firm has experienced consistent growth due in part to WAPT, an internally developed IT asset management solution introduced in 2012. WAPT serves as an efficient tool for managing software and deploying applications across IT environments. With its user-friendly centralized management console, you can streamline the administration of your IT assets, making it simple to install, update, or remove software and configurations. Furthermore, users receive prompt and dependable updates on the status of their tasks, and managing Windows Updates is made straightforward as well. The combination of these features makes WAPT an invaluable asset for any organization looking to optimize its IT operations.

What is GLPI ?

GLPI is a robust service management tool that leverages open-source technology to facilitate effective IT change planning and management, streamline problem resolution, automate various business processes, and provide oversight of IT infrastructure. Among the notable features of GLPI are asset management with automated inventory tracking, data quality assurance through rationality checks, comprehensive administrative and financial asset handling, software inventory with license management, a repository of knowledge and frequently asked questions, detailed statistics and reporting capabilities, as well as the ability to inventory Android-based devices. This collection of functions enhances organizational efficiency and helps maintain a high standard of service delivery within IT departments.

Media

Media

Integrations Supported

Cyberwatch

Integrations Supported

Cyberwatch
AWS Marketplace
Axonius
Dolibarr
Flottix
Google Authenticator
Mattermost
Metabase
Microsoft Teams
Monitorpack Guard
Nagios Core
Nagios XI
OverSOC
Securden Endpoint Privilege Manager
Securden Unified PAM
ServiceNav
Slack
Telegram
Zabbix
iTop

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

€19/month/user
Price (exc.tax) for GLPI Network Cloud:
19€ / month / IT User

Prices (exc.tax) for GLPI Network On-premise 1 year editor guarantee:
Basic Level - 1.200 €
Standard Level - 3.600 €
Advanced Level - 12.000 €
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
Windows
Mac
On-Prem
Linux

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Tranquil IT

Company Website

www.tranquil.it

Company Facts

Organization Name

TECLIB

Date Founded

2009

Company Location

France

Company Website

glpi-project.org

Categories and Features

IT Asset Management

Not specified

Categories and Features

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Configuration Management

Access Control / Permissions
Application Deployment
Reporting Analytics / Visualization
Task Management

Data Center Management

Device Auto Discovery
Import / Export Data
Multi-Platform
Multi-User
Power Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Live Chat
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

License Management

History Tracking

Live Chat

Canned Responses
Customizable Branding
Offline Form

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
SLA Management
Self Service Portal

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