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Ratings and Reviews 11 Ratings
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PylonPylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.
Integrations Supported
12d Synergy
2020 Design Live
ASTRA Pro
Activity To Go
ArchitectGPT
Argyle
Asite
BeamWise
CSI SAFE
Canvas Envision
Integrations Supported
12d Synergy
2020 Design Live
ASTRA Pro
Activity To Go
ArchitectGPT
Argyle
Asite
BeamWise
CSI SAFE
Canvas Envision
API Availability
Has API
API Availability
Has API
Pricing Information
$150 per 3 months
Free Trial Offered?
Free Version
Pricing Information
$1,268 per user per year
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Traverse PC
Date Founded
1987
Company Location
United States
Company Website
traverse-pc.com
Company Facts
Organization Name
Autodesk
Date Founded
1982
Company Location
United States
Company Website
www.autodesk.com
Categories and Features
Categories and Features
3D Architecture
2D Drawing
Animation
BIM Modeling
Component Library
Data Import / Export
Landscape Design
Virtual Tour
3D Modeling
2D Drawing
Animation
Annotations
Bill of Materials
Character Modeling
Collaboration Tools
Component Library
Data Import / Export
For 3D Printing
For Architects
For Manufacturers
Reference Management
Simulation
Architectural CAD
2D Drawing
3D Modeling
Architectural Symbol Library
Automatic Formatting
BIM Modeling
Comparison View
Design Templates
Drafting
Architecture
2D Drawing
3D Modeling
BIM Modeling
Bills of material
Building Information Modeling
Client Management
Contact Management
Contract Management
Document Management
Drafting
Manufacturing Design Data
Presentation Tools
Project Management
Proposal Management
Quotes/Proposals
Visualization / Presentation
CAD
2 1/2-Axis Milling
2D Drawing
3-Axis Milling
3D Modeling
4-Axis Milling
5-Axis Milling
Civil
Collaboration
Database Connectivity
Design Analysis
Design Export
Document Management
Electrical
Hole Making
Mechanical
Mechatronics
Presentation Tools
Simulate Cycles
Spiral Output
Structural Engineering
Toolpath Simulation
User Defined Cycles
Electrical Design
CAD Tools
Change Management
Collaboration
Compliance Management
Document Generation
Drag & Drop
Electrical Parts Catalog
Functions / Calculations
One Line Diagram
PLC Tools
Reusable Designs
Symbol Library
Floor Plan
2D Floor Plans
3D Floor Plans
Annotation
Diagram Templates
Document Management
Drafting
Drag & Drop
Lighting Control
Object Library
Rendering