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What is Trellix Helix Connect?

To protect against complex threats, it is essential for businesses to integrate their security strategies while utilizing the right expertise and techniques. Trellix Helix Connect acts as a cloud-based security operations platform, allowing organizations to effectively manage incidents from the moment an alert is received until the situation is fully resolved. By collecting, correlating, and analyzing important data, companies can gain comprehensive visibility and insight, which significantly boosts their threat awareness. The platform allows for seamless integration of various security functions, reducing the need for expensive and lengthy implementation processes. With access to contextual threat intelligence, organizations are better positioned to make timely and informed decisions. Leveraging machine learning, artificial intelligence, and real-time cyber intelligence, the platform excels in identifying advanced threats. Additionally, users receive crucial information regarding who is targeting their organization and the reasons for these attacks. This smart and flexible platform not only prepares businesses to anticipate and mitigate new threats but also aids in identifying root causes and responding quickly to incidents, thus ensuring a robust security framework. In an ever-changing threat landscape, employing such advanced technology is vital for maintaining an effective and proactive defense strategy. As cyber threats continue to evolve, the need for adaptive security solutions becomes increasingly critical for organizations.

What is BMC HelixGPT?

BMC HelixGPT is an advanced generative and agentic AI platform that modernizes IT service and operations management by automating tasks that previously required human expertise. It deploys intelligent, autonomous agents that converse naturally with users, resolve requests, surface insights, and recommend remediation steps across ITSM and ITOM environments. The platform enhances operational resilience by evaluating change risks, detecting vulnerabilities, and clustering incidents to identify systemic issues before they escalate. Its AI-driven conversation models provide accurate, context-rich responses that improve self-service effectiveness and reduce ticket load. HelixGPT empowers organizations to build custom agents tailored to departmental needs, enabling scalable automation without specialized development skills. By curating operational data and knowledge automatically, it accelerates reporting, enhances troubleshooting, and drives faster resolutions. The platform supports deployment on-premises or across multiple clouds, giving enterprises the flexibility to align with their existing AI provider such as OpenAI, Microsoft, or Google. HelixGPT also ensures humans stay in control, blending autonomous support with guided oversight to maintain service quality and compliance. With its ability to reduce toil, streamline workflows, and proactively manage risk, the platform significantly lowers operational costs while increasing IT productivity. Ultimately, BMC HelixGPT enables enterprises to modernize ServiceOps, deliver better user experiences, and innovate at the speed of AI.

Media

Media

Integrations Supported

ActiveScale
BMC AMI Ops Automation for Capping
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Cyware
DatAnswers
Google Digital Risk Protection
Microsoft Teams
Netreo
NorthStar Navigator
NovelVox Agent Accelerator
Slack
ThreatConnect Risk Quantifier (RQ)
Varonis Data Security Platform

Integrations Supported

ActiveScale
BMC AMI Ops Automation for Capping
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Cyware
DatAnswers
Google Digital Risk Protection
Microsoft Teams
Netreo
NorthStar Navigator
NovelVox Agent Accelerator
Slack
ThreatConnect Risk Quantifier (RQ)
Varonis Data Security Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Trellix

Date Founded

2022

Company Location

United States

Company Website

www.trellix.com/products/helix/

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.helixops.ai/products/helixgpt.html

Categories and Features

Cybersecurity

AI / Machine Learning
Behavioral Analytics
Endpoint Management
IOC Verification
Incident Management
Tokenization
Vulnerability Scanning
Whitelisting / Blacklisting

Incident Response

Attack Behavior Analytics
Automated Remediation
Compliance Reporting
Forensic Data Retention
Incident Alerting
Incident Database
Incident Logs
Incident Reporting
Privacy Breach Reporting
SIEM Data Ingestion / Correlation
SLA Tracking / Management
Security Orchestration
Threat Intelligence
Timeline Analysis
Workflow Automation
Workflow Management

IT Security

Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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