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What is TriActive Asset Management?

Ensure comprehensive oversight of fixed IT assets by streamlining license management, compliance monitoring, and achieving cost efficiency, all made possible with easily installed micro agents and intuitive software reports. This system allows for the remote management and distribution of software to any PC that is connected to the internet, eliminating the need for a VPN, thus keeping your systems updated through effective patch management tools tailored for Windows and various ITIL software frameworks. With built-in remote access features, you can effortlessly assist users in different locations. This solution provides outstanding systems management for your global desktop assets, irrespective of their network connection status. In-depth asset management uncovers available resources, while ongoing helpdesk engagements, reports, and audits track the changes made by users to their systems. Furthermore, TriActive delivers a SaaS service desk solution made up of three interconnected components, designed to optimize your IT operations. By adopting this holistic strategy, your organization can remain flexible and responsive in addressing both asset management and user support demands effectively, ultimately leading to improved overall performance.

What is BOSSDesk?

BOSSDesk offers a comprehensive ITIL-based Service Desk and Help Desk solution suitable for both on-premise and cloud environments. It features remote work functionalities along with a highly acclaimed user interface and an effective Service Catalog. Users have praised BOSSDesk for its cost-effective ITSM services, exceptional user experience, and remarkable customer support, further solidifying its reputation in the market. This solution not only enhances operational efficiency but also fosters better collaboration among teams.

Media

Media

Integrations Supported

Airstack
Synoptos
TeamViewer

Integrations Supported

Airstack
Synoptos
TeamViewer

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TriActive

Company Website

ignitetech.com/softwarelibrary/triactive

Company Facts

Organization Name

BOSS Solutions

Date Founded

1997

Company Location

United States

Company Website

www.boss-solutions.com

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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