Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 15 Ratings

Total
ease
features
design
support

Alternatives to Consider

  • Paligo Reviews & Ratings
    100 Ratings
    Company Website
  • Interfacing Enterprise Process Center (EPC) Reviews & Ratings
    55 Ratings
    Company Website
  • UnForm Reviews & Ratings
    18 Ratings
    Company Website
  • Adaptive Compliance Engine (ACE) Reviews & Ratings
    58 Ratings
    Company Website
  • Square 9 Reviews & Ratings
    377 Ratings
    Company Website
  • Filecamp Reviews & Ratings
    165 Ratings
    Company Website
  • ClickLearn Reviews & Ratings
    61 Ratings
    Company Website
  • Jasper PIM Reviews & Ratings
    28 Ratings
    Company Website
  • Pimberly Reviews & Ratings
    205 Ratings
    Company Website
  • OneTimePIM Reviews & Ratings
    66 Ratings
    Company Website

What is Tridion Docs?

RWS stands out as a prominent player in the realm of content management, translation technology, and services, collaborating with more than 80 of the leading 100 global enterprises. Our DITA-based Component Content Management System (CCMS), Tridion Docs, enhances and automates intricate content processes on a large scale, equipping users to author, review, localize, manage, and confidently deliver structured content. With Tridion Docs, the creation of essential technical documentation, policies, procedures, and other crucial regulatory materials is streamlined and made efficient through the integration of AI technology. Moreover, Tridion Docs simplifies the discovery of information and automates its distribution, offering AI-driven suggestions to guarantee that employees, business partners, and customers can swiftly find the necessary information when required. In a competitive analysis by independent firm Ars Logica, Tridion Docs was evaluated against 11 different business and technology criteria, emerging as a leader by surpassing its rivals in 8 categories, thus establishing a robust foundation to address both current and future content-related challenges. This recognition underscores the platform's commitment to excellence and innovation in content management.

What is ProProfs Knowledge Base?

The ProProfs Knowledge Base is an effective tool for knowledge management that simplifies the creation of searchable online FAQs, thereby improving customer service and reducing the number of support tickets. This platform consolidates access to a diverse range of files, documents, and instructional content, making them accessible across multiple devices and platforms. Organizations can efficiently share vital information to adequately train their sales teams, customer service representatives, and support staff. In addition, it serves as an essential resource for onboarding new hires, helping them to understand company policies and procedures. By significantly increasing productivity, the ProProfs Knowledge Base allows both employees and customers to quickly find the information they need, regardless of when or where they are. This software also reduces the burden of repetitively answering common inquiries, enhancing communication and operational efficiency throughout the organization. Ultimately, it improves overall effectiveness by ensuring that essential knowledge is easily accessible when required, providing a seamless experience for all users. Moreover, the platform's user-friendly interface contributes to a more engaged workforce, fostering a culture of continuous learning and information sharing.

Media

Media

Integrations Supported

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
Salesforce Essentials
SnapEngage
Tidio
Tridion Sites
Wufoo
Zendesk

Integrations Supported

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
Salesforce Essentials
SnapEngage
Tidio
Tridion Sites
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$6 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RWS Group

Date Founded

1958

Company Location

United Kingdom

Company Website

www.rws.com/content-management/tridion/docs/

Company Facts

Organization Name

ProProfs

Date Founded

2006

Company Location

United States

Company Website

www.proprofs.com

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management

Document Collaboration

Access Control / Permissions
Autosave
Chat / Messaging
Cloud Storage
Comments / Annotations
Edit / Change Tracking
Electronic Signature
Multiple File Formats
Pre-made Templates
Search
User Tagging
Version Control
Workflow / Approval Process

Enterprise Content Management (ECM)

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Popular Alternatives

IXIASOFT CCMS Reviews & Ratings

IXIASOFT CCMS

IXIASOFT

Popular Alternatives

Universal Knowledge  Reviews & Ratings

Universal Knowledge

Knowledge Powered Solutions Ltd
PHPKB Reviews & Ratings

PHPKB

Chadha Software Technologies
Bit.ai Reviews & Ratings

Bit.ai

Bit Tech Labs