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What is TrueChecks?

TrueChecks is a cutting-edge solution for detecting fraud, operated by a consortium that functions in real-time to identify fraudulent deposits at the moment they are presented. By leveraging the largest cooperative database in the industry, which encompasses account and item-level records from a variety of financial institutions collected over 15 years, it meticulously examines each check for signs of fraud. The platform integrates effortlessly via a secure web portal or RESTful APIs, ensuring compatibility with existing image-capture systems and core processors such as FIS, Jack Henry, and Fiserv, along with diverse mobile and ATM channels, thereby offering extensive protection across all platforms. Employing advanced methodologies in field detection, text classification, and interpretation, TrueChecks can detect numerous types of fraudulent checks, including counterfeits, duplicates, insufficient funds (NSF), closed accounts, and alterations, providing real-time alerts to tellers and back-office staff. Furthermore, its cloud-native architecture ensures remarkable scalability while necessitating minimal infrastructure investments, positioning it as a highly efficient and effective option for financial institutions. Consequently, organizations can significantly bolster their security protocols, thereby fostering greater confidence among their clientele. The ability to adapt quickly to emerging threats also enhances the platform's effectiveness in safeguarding financial transactions.

What is IQService?

Customers seeking authentic support typically prefer interacting with a human representative. To address this need, IQService provides a comprehensive solution for community banks and credit unions that wish to enhance, oversee, and document customer interactions from both their call centers and physical locations. This cutting-edge toolbar operates directly in memory, enabling users to access its various features with just a couple of clicks. Many users commend the software for its intuitive design, which makes it easy to navigate. Engineered to be unobtrusive during calls, it allows contact center and branch personnel to quickly find answers to complex customer questions. For those wanting a unified view of customer balances, services, and overall relationships, this information is easily accessible on the toolbar without needing to click through multiple screens. Additionally, IQService boosts operational effectiveness by integrating smoothly with core banking systems. Whether your institution uses Fiserv, Jack Henry, FIS, Finastra, or any other banking software, IQService seamlessly connects with your core banking application, automating the call research process and ensuring that every incoming call is thoroughly documented. This integration not only saves valuable time but also significantly enhances the overall customer experience, leading to greater satisfaction and loyalty. By leveraging such technology, banks can foster a more personal connection with their clients, ultimately driving better business outcomes.

Media

Media

Integrations Supported

FIS Digital One
FIS Telephone Banking
Fiserv
Fusion Phoenix
Jack Henry Loan Origination
Microsoft Outlook

Integrations Supported

FIS Digital One
FIS Telephone Banking
Fiserv
Fusion Phoenix
Jack Henry Loan Origination
Microsoft Outlook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Advanced Fraud Solutions

Date Founded

2007

Company Location

United States

Company Website

advancedfraudsolutions.com/solutions/truechecks/

Company Facts

Organization Name

Quest Analytics

Date Founded

2001

Company Location

United States

Company Website

www.quest-analytics.com/iqservice-bank-crm-contact-center

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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