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What is Trustane?

Trustane delivers a thorough managed hosting service tailored for VICIdial, catering specifically to the needs of contact centers. It implements VICIdial on both virtual private servers and dedicated-core configurations across multiple regions, while also offering installation and management services for customer-provided servers. The platform includes an intuitive browser-based interface that presents crucial data about call-center operations, such as server statuses and floor conditions, along with wallboards that notify agents and supervisors of waiting callers, rising campaign drop rates, lead shortages, and any screens that stop reporting. The service package integrates vital features like security upgrades, routine updates, continuous monitoring, nightly off-site backups, recording compression and retention, comprehensive reporting, and lead integration through VICIdial's API. Clients must arrange their own SIP carrier since Trustane does not sell call minutes or impose fees based on the number of agents. The pricing structure for hosted servers is based on hourly rates with a maximum limit for monthly billing, while management of customer-owned hardware comes with a standard fee. Additionally, the service effectively supports various types of campaigns, including outbound, inbound, and blended campaigns, leveraging the capabilities of the VICIdial platform to provide customers with operational flexibility. This adaptability allows businesses to tailor their strategies according to the specific demands of their campaigns and clientele.

What is MasterDC?

MasterDC, an IT infrastructure provider headquartered in the Czech Republic, specializes in managed services, cloud solutions, and premium hosting tailored for enterprise clients. With state-of-the-art data centers situated in Prague and Brno, the firm has earned the trust of businesses and organizations for nearly three decades. Their comprehensive array of offerings includes dedicated servers, VPS hosting, cloud servers, server housing, and a variety of managed services. MasterDC is proficient in utilizing an array of technologies like Kubernetes, Docker, Ceph, Hyper-V, and Proxmox VE, effectively catering to diverse infrastructure demands. The company places a strong emphasis on robust networking and security protocols, providing solutions such as AWS Direct Connect, firewall safeguards, DDoS mitigation strategies, log management, and SIEM services to ensure the safety of its clients. In terms of data storage solutions, MasterDC offers options like Nextcloud hosting, data replication, and server backups, facilitating streamlined information management for organizations. Their database solutions encompass database as a service, Elasticsearch, Galera Cluster, and optimization services, which work together to enhance data handling and performance. Furthermore, MasterDC remains committed to continuous adaptation and innovation in the rapidly changing technology environment to fulfill the evolving needs of their clients. This dedication to progress ensures they remain a leader in the IT infrastructure sector.

Media

No images available

Media

Integrations Supported

VICIdial

Integrations Supported

AWS Direct Connect
Docker
Elasticsearch
Kubernetes
Microsoft Hyper-V
Proxmox VE
Red Hat Ceph Storage

API Availability

API Availability

Pricing Information

$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Trustane

Date Founded

2026

Company Location

India

Company Website

trustane.com

Company Facts

Organization Name

MasterDC

Date Founded

1998

Company Location

Czech Republic

Company Website

www.masterdc.com

Categories and Features

Managed Hosting

Not specified

Categories and Features

Cloud Hosting

Not specified

Managed Hosting

Not specified

VPS Hosting

Not specified

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