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What is Trustane?

Trustane delivers a thorough managed hosting service tailored for VICIdial, catering specifically to the needs of contact centers. It implements VICIdial on both virtual private servers and dedicated-core configurations across multiple regions, while also offering installation and management services for customer-provided servers. The platform includes an intuitive browser-based interface that presents crucial data about call-center operations, such as server statuses and floor conditions, along with wallboards that notify agents and supervisors of waiting callers, rising campaign drop rates, lead shortages, and any screens that stop reporting. The service package integrates vital features like security upgrades, routine updates, continuous monitoring, nightly off-site backups, recording compression and retention, comprehensive reporting, and lead integration through VICIdial's API. Clients must arrange their own SIP carrier since Trustane does not sell call minutes or impose fees based on the number of agents. The pricing structure for hosted servers is based on hourly rates with a maximum limit for monthly billing, while management of customer-owned hardware comes with a standard fee. Additionally, the service effectively supports various types of campaigns, including outbound, inbound, and blended campaigns, leveraging the capabilities of the VICIdial platform to provide customers with operational flexibility. This adaptability allows businesses to tailor their strategies according to the specific demands of their campaigns and clientele.

What is Simple Servers?

Our robust 100 GBit network is supported by net assets located in carrier-neutral facilities operated by renowned providers like Telecity, Telehouse, and Telx. This comprehensive infrastructure facilitates seamless connections to significant locations such as London, Birmingham, Manchester, and New York through our partners' access and backhaul networks, which effectively integrates all essential components. We proudly operate eight data centers throughout the UK, each designed to meet the highest industry standards for data centers, specifically employing N+N (or 2N) redundancy to ensure enterprise-level reliability for all our clients while maintaining competitive pricing. When we mention "our data centers," we take great pride in the fact that we exclusively deploy brand new Dell Poweredge servers, setting ourselves apart by refreshing our hardware every 24 months, unlike the standard industry cycle of 36-48 months. Retaining ownership of both the hardware and racks enables us to provide upgrade options for any server, enhancing flexibility for our clients. Simple Servers serves a diverse clientele by offering customized web hosting solutions that cater to the needs of everyone from small businesses to large enterprises. Our support team, which is not only friendly but also based in the UK, guarantees that assistance is timely and accurate, significantly enhancing the overall customer experience. Moreover, we are dedicated to fostering innovation and staying ahead of market trends to consistently elevate our service offerings, ensuring that we meet the evolving needs of our customers. This commitment to excellence positions us as a leader in the web hosting sector.

Media

No images available

Media

Integrations Supported

VICIdial

Integrations Supported

Magento
MySQL
Simple Queue
Telehouse
WooCommerce
WordPress

API Availability

API Availability

Pricing Information

$0.10/hr
VPS hosting starts at $0.10/hour, with a $70/month cap for Ashburn; dedicated servers start at $0.29/hour, capped at $210/month for New York 1. Customer-supplied hardware costs a flat $29/month management fee. Server charges draw from a prepaid balance by the hour and stop at the monthly cap; rates vary by location and server size. Customers connect their own carrier, and there is no per-agent license.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Trustane

Date Founded

2026

Company Location

India

Company Website

trustane.com

Company Facts

Organization Name

Simple Servers

Company Location

United Kingdom

Company Website

www.simpleservers.co.uk

Categories and Features

Managed Hosting

Not specified

Categories and Features

eCommerce Hosting

Not specified

Managed Hosting

Not specified

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