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Ratings and Reviews 0 Ratings
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What is Tungsten Communications Manager?
Tungsten Communications Manager is an ideal tool for overseeing various forms of outbound communication, such as contracts, proposals, and mortgage-related documents, allowing line-of-business managers to effectively control their correspondence. This solution minimizes the need for IT assistance when delivering documents across diverse channels, including email, social media, and digital platforms, thus playing a crucial role in the evolution of your digital workflows. It enhances workflow efficiency and standardizes customer-facing processes by integrating smoothly with current legacy systems and essential enterprise applications. By leveraging data and user preferences, the platform facilitates the delivery of personalized, rich content communications that optimize opportunities for both cross-selling and up-selling. Users benefit from the ability to craft and manage tailored communications via a centralized platform that aggregates data from various sources, ultimately streamlining operations and saving valuable time. This all-encompassing strategy for managing communications not only strengthens client engagement but also fosters business growth and drives innovation, paving the way for future advancements in communication practices.
What is Chaskiq?
Chaskiq functions as an innovative open-source messaging platform that greatly enhances collaboration between support, sales, and marketing teams as they interact with their customers. It features an extensive web chat capability that encompasses video calls, onboarding processes, personalized messaging, and the ability to distribute newsletters. The system supports an unlimited array of inboxes, seamlessly consolidating conversations across various channels, including Twitter, WhatsApp, Facebook Messenger, and Telegram, into one cohesive interface. A standout aspect of Chaskiq is its automation features, which include routing bots for efficient conversation management along with tools for both outbound and inbound automation, audience segmentation, and a route editor for customizable workflows. Users can also launch mass email campaigns, display promotional banners, employ pop-ups, or guide visitors through tours to effectively engage them at crucial moments. The help center feature allows businesses to methodically organize and showcase support resources through easily accessible articles. Additionally, the platform’s robust reporting tools empower users to create custom reports enriched with appealing visuals and the capability to integrate data from external services, thereby enhancing overall insights and strategic decision-making. Ultimately, Chaskiq distinguishes itself as a multifaceted platform that not only enriches customer engagement but also optimizes internal team communication to drive success. With its diverse functionalities, it proves to be an invaluable asset for businesses aiming to enhance their customer interactions.
Integrations Supported
Calendly
Clearbit
Cognigy.AI
Facebook
Facebook Messenger
FullContact
GraphQL
Gumroad
Help Scout
Instagram
Integrations Supported
Calendly
Clearbit
Cognigy.AI
Facebook
Facebook Messenger
FullContact
GraphQL
Gumroad
Help Scout
Instagram
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Tungsten Automation
Date Founded
1985
Company Location
United States
Company Website
www.tungstenautomation.com/products/communications-manager
Company Facts
Organization Name
Chaskiq
Date Founded
2019
Company Location
Chile
Company Website
chaskiq.io
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Categories and Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking