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What is Twine?

Rapidly expanding businesses have the opportunity to enhance collaboration within their teams. Twine serves as an innovative communication platform designed for contemporary work environments. With applications like Knowledge, News & Broadcast, and Wellbeing, you can seamlessly connect your team members, resources, and creative ideas in a centralized hub. Moreover, it integrates smoothly with your existing systems, allowing sign-on through Okta or Active Directory, along with file retrieval from Dropbox, Google, Box, and a variety of other functionalities. Its modular design empowers you to select the specific features you require, enabling you to construct your perfect digital workspace. For a visual overview of its capabilities, be sure to watch the promotional video available here: https://www.twineapp.com/feature-video. This tool not only fosters communication but also enhances productivity and engagement across your organization.

What is Simplr?

Navigating the right level of customer support has grown more challenging over time. Simplr presents a dynamic solution where you are billed only for the support services you actually use, avoiding the pitfalls of estimated needs. Our customer service is available 24/7 and can swiftly adapt to your requirements, effectively replicating the performance of your most skilled agents. With a flexible outsourcing model, you only pay for successful interactions, thereby removing expenses tied to downtime or inefficiency. Experience round-the-clock support that can shift in response to your demands in an instant. Our team comprises exceptional individuals who surpass the typical standards of contact center staff. By leveraging advanced technology, we capture the best qualities of your top performers to ensure that each customer inquiry is handled with the utmost care. Additionally, we benefit from the backing of Asurion, the leading provider of technology protection and support worldwide, which guarantees Simplr enjoys strong financial backing, superior data security, and extensive enterprise-level customer service capabilities. Simplr empowers you to refine your customer support approach, allowing you to concentrate on providing an outstanding experience for your clients while ensuring that every interaction is optimized. Ultimately, our unique model not only enhances efficiency but also fosters customer satisfaction, creating a win-win scenario for both your business and your customers.

Media

Media

Integrations Supported

Active Directory
Airtable
Box
Dropbox
Figma
Google Drive
Google Workspace
LinkedIn
Lynx
Microsoft OneDrive
Microsoft Power BI
Okta
Shift
ShipBob
Slack
Tapad
Zapier

Integrations Supported

Active Directory
Airtable
Box
Dropbox
Figma
Google Drive
Google Workspace
LinkedIn
Lynx
Microsoft OneDrive
Microsoft Power BI
Okta
Shift
ShipBob
Slack
Tapad
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$6.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Twine

Date Founded

2015

Company Location

United Kingdom

Company Website

www.twineapp.com

Company Facts

Organization Name

Asurion

Date Founded

1994

Company Location

United States

Company Website

www.simplr.ai/

Categories and Features

Digital Workplace

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

Intranet

Activity / News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search
Wiki

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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