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What is Tyler Resident Engagement Platform?

Tyler Technologies' Resident Engagement Platform acts as an all-encompassing digital center that connects residents with a variety of local and state services. It employs a unified digital identity and access management system, enabling users to log in once and access personalized portals that showcase relevant services, forms, and resources. The platform incorporates personalization engines to present tailored content and notifications, while functionalities such as secure payment processing and digital wallet features facilitate effortless bill payments and fee submissions right within the platform. Furthermore, it offers two-way messaging and chatbot assistance, coupled with user-friendly design elements, ensuring that inquiries and transactions are handled efficiently and inclusively. Administrators gain the advantage of customizable dashboards, allowing them to manage content, workflows, and user roles without the necessity for custom development, while real-time analytics provide insights into engagement metrics and highlight areas for improving service delivery. The blend of these features creates a more interconnected and responsive community experience for all users, ultimately enhancing their interaction with local services. This innovative platform not only simplifies access but also empowers residents to engage actively with their community resources.

What is Go Vocal?

Go Vocal is a multifaceted platform aimed at boosting resident involvement by merging a range of functionalities such as surveys, ideation, mapping, participatory budgeting, voting, prioritization, form synchronization, community monitoring, and sensemaking tools into a single, intuitive interface. By bringing together various engagement strategies into one central location, it enables teams to easily set up and oversee their projects, collect feedback from any setting, and automatically transcribe and integrate responses, thus streamlining workflows from outreach efforts to decision-making processes. The platform harnesses AI-driven analytics that significantly accelerate the extraction of insights and reporting by up to 50 percent, while its built-in notifications and ready-to-use reports facilitate the completion of the feedback loop among residents, staff, and officials. Whether the objective is to educate communities, involve them in planning and safety initiatives, or support sustainability projects, Go Vocal provides public servants with essential tools for effective collaboration, the building of trust, and the ability to make informed, data-driven decisions that enhance community vitality. This forward-thinking method not only amplifies community voices but also ensures their needs are prioritized during the decision-making phases. Ultimately, Go Vocal empowers residents to take an active role in shaping their neighborhoods, fostering a sense of ownership and responsibility towards communal wellbeing.

Media

Media

Integrations Supported

Okta

Integrations Supported

Okta

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tyler Technologies

Company Location

United States

Company Website

www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform

Company Facts

Organization Name

Go Vocal

Date Founded

2015

Company Location

Belgium

Company Website

www.govocal.com/resident-engagement-platform

Categories and Features

Categories and Features

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