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What is Tyler Resident Engagement Platform?

Tyler Technologies' Resident Engagement Platform acts as an all-encompassing digital center that connects residents with a variety of local and state services. It employs a unified digital identity and access management system, enabling users to log in once and access personalized portals that showcase relevant services, forms, and resources. The platform incorporates personalization engines to present tailored content and notifications, while functionalities such as secure payment processing and digital wallet features facilitate effortless bill payments and fee submissions right within the platform. Furthermore, it offers two-way messaging and chatbot assistance, coupled with user-friendly design elements, ensuring that inquiries and transactions are handled efficiently and inclusively. Administrators gain the advantage of customizable dashboards, allowing them to manage content, workflows, and user roles without the necessity for custom development, while real-time analytics provide insights into engagement metrics and highlight areas for improving service delivery. The blend of these features creates a more interconnected and responsive community experience for all users, ultimately enhancing their interaction with local services. This innovative platform not only simplifies access but also empowers residents to engage actively with their community resources.

What is TPTracker?

TPTracker is a dynamic cloud-based solution designed to boost tenant engagement for social housing entities, charities, and social enterprises along with their teams. It seamlessly integrates with existing databases or operates on its own, providing a variety of modular tools that grant easy access to personal data, contact information, profiling options, and preferred communication methods. The platform features user-friendly one-on-one messaging and diverse survey channels, such as SMS, phone, mail, online, and in-person, facilitating the collection of feedback, obtaining consent, and ensuring adherence to GDPR. By empowering teams to gather and analyze resident feedback, measure tenant satisfaction, monitor participation, enhance support systems, and report on social impact and compliance, TPTracker streamlines these functions through customizable surveys, detailed lookup and profiling capabilities, and strong built-in analytics. Consequently, organizations can significantly improve their tenant interactions and leverage data-driven insights to enhance service delivery and overall satisfaction among residents. This ultimately leads to stronger community relationships and a more responsive approach to tenant needs.

Media

Media

Integrations Supported

Okta

Integrations Supported

Okta

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tyler Technologies

Company Location

United States

Company Website

www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform

Company Facts

Organization Name

TPTracker

Company Location

United Kingdom

Company Website

www.tptracker.com

Categories and Features

Categories and Features

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