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What is TypeGenie?

Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.

What is Celaton inSTREAM?

inSTREAM is an innovative Intelligent Document Processing (IDP) platform developed by Celaton, designed to automate and streamline monotonous tasks within business operations, such as accounts payable, sales order processing, customer correspondence, and claims management. Leveraging cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), Optical Character Recognition (OCR), and Robotic Process Automation (RPA), inSTREAM adeptly captures, identifies, sorts, extracts, verifies, and enhances data from various document types without the need for manual intervention. The platform's self-learning algorithms continually refine automation processes, resulting in a considerable decrease in manual effort, time spent, and overall operational costs. It is crafted for effortless integration with existing business systems, ensuring a smooth and cohesive workflow from start to finish. Available as a scalable Software-as-a-Service (SaaS) solution, inSTREAM guarantees secure document storage for easy access and adherence to regulatory standards, while also offering businesses the flexibility to expand their operations when necessary. Moreover, its intelligent capabilities enable organizations to redirect their focus towards more strategic initiatives instead of getting mired in mundane paperwork, ultimately enhancing productivity and efficiency. By adopting inSTREAM, companies can not only improve their operational efficiency but also gain a competitive edge in their respective markets.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Aptos
Exchequer
Freshdesk
IBM Db2
Intercom
JD Edwards EnterpriseOne
Oracle Cloud CX
Proactis
SAP Ariba
SAP Cloud Platform
SAP S/4HANA
Sage 100
Salesforce
ServiceNow
Tungsten
Xero
Zendesk
Zendesk Chat

Integrations Supported

Microsoft Dynamics 365
Aptos
Exchequer
Freshdesk
IBM Db2
Intercom
JD Edwards EnterpriseOne
Oracle Cloud CX
Proactis
SAP Ariba
SAP Cloud Platform
SAP S/4HANA
Sage 100
Salesforce
ServiceNow
Tungsten
Xero
Zendesk
Zendesk Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TypeGenie

Date Founded

2015

Company Location

United Kingdom

Company Website

www.typegenie.net

Company Facts

Organization Name

Celaton

Date Founded

2004

Company Location

United States

Company Website

celaton.com/platform/instream

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

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