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Ratings and Reviews 0 Ratings
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What is TypeGenie?
Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.
What is Celaton inSTREAM?
inSTREAM is an innovative Intelligent Document Processing (IDP) platform developed by Celaton, designed to automate and streamline monotonous tasks within business operations, such as accounts payable, sales order processing, customer correspondence, and claims management. Leveraging cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), Optical Character Recognition (OCR), and Robotic Process Automation (RPA), inSTREAM adeptly captures, identifies, sorts, extracts, verifies, and enhances data from various document types without the need for manual intervention. The platform's self-learning algorithms continually refine automation processes, resulting in a considerable decrease in manual effort, time spent, and overall operational costs. It is crafted for effortless integration with existing business systems, ensuring a smooth and cohesive workflow from start to finish. Available as a scalable Software-as-a-Service (SaaS) solution, inSTREAM guarantees secure document storage for easy access and adherence to regulatory standards, while also offering businesses the flexibility to expand their operations when necessary. Moreover, its intelligent capabilities enable organizations to redirect their focus towards more strategic initiatives instead of getting mired in mundane paperwork, ultimately enhancing productivity and efficiency. By adopting inSTREAM, companies can not only improve their operational efficiency but also gain a competitive edge in their respective markets.
Integrations Supported
Microsoft Dynamics 365
Aptos
Exchequer
Freshdesk
IBM Db2
Intercom
JD Edwards EnterpriseOne
Oracle Cloud CX
Proactis
SAP Ariba
Integrations Supported
Microsoft Dynamics 365
Aptos
Exchequer
Freshdesk
IBM Db2
Intercom
JD Edwards EnterpriseOne
Oracle Cloud CX
Proactis
SAP Ariba
API Availability
Has API
API Availability
Has API
Pricing Information
$199 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TypeGenie
Date Founded
2015
Company Location
United Kingdom
Company Website
www.typegenie.net
Company Facts
Organization Name
Celaton
Date Founded
2004
Company Location
United States
Company Website
celaton.com/platform/instream
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management