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What is TypeGenie?

Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.

What is Freight Genie?

Revolutionize your freight business with the Freight Genie, a service that consistently delivers a curated selection of quality shipper leads straight to your inbox on a daily basis for the entirety of your career. Each day, you can expect to receive between one and five meticulously screened shippers, which can significantly improve your operational efficiency. The Freight Genie’s lead automation system effectively connects you with qualified FTL or LTL shippers, ensuring access to lucrative loads and the opportunity to cultivate a dedicated client base. This innovative tool allows users to reduce the time spent on administrative tasks and customer inquiries, enabling them to concentrate on expanding their network of shippers. With tailored lead suggestions, the Freight Genie empowers you to navigate around the fierce competition typically found on load boards. Moreover, it assists you with launching digital marketing strategies across various social media outlets to broaden your reach and visibility. Additionally, the Freight Genie offers comprehensive broker training and coaching, streamlining your learning curve and helping you avoid expensive mistakes as you explore the freight brokerage sector. By integrating the Freight Genie into your operations, you can unlock new avenues for growth and success, transforming the way you approach your business in the process.

Media

Media

Integrations Supported

Facebook
Freshdesk
Gmail
Intercom
LinkedIn
Microsoft Dynamics 365
Microsoft Outlook
Salesforce
WhatsApp
Zendesk
Zendesk Chat

Integrations Supported

Facebook
Freshdesk
Gmail
Intercom
LinkedIn
Microsoft Dynamics 365
Microsoft Outlook
Salesforce
WhatsApp
Zendesk
Zendesk Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

$44 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TypeGenie

Date Founded

2015

Company Location

United Kingdom

Company Website

www.typegenie.net

Company Facts

Organization Name

Freight Genie

Company Location

United States

Company Website

freightgenie.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Freight

3PL
Barcoding / RFID
Billing & Invoicing
Customer Management
Customer Portal
Import / Export Management
International Forwarders
LTL Management
Local Forwarders
Rate Management
Shipment Tracking
Truckload Management
Warehouse Management
Waybills

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

LTL

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