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What is TypeGenie?
Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.
What is IBM Robotic Process Automation?
IBM® Robotic Process Automation (RPA) efficiently optimizes the automation of a variety of business and IT processes while offering greater scalability, similar to traditional RPA methods. These software bots leverage AI-driven insights to perform tasks quickly, assisting organizations in their digital transformation journey. Among the many benefits of RPA are the reduction of human error, acceleration of time to value, increased throughput, and lower operational costs. By utilizing IBM Robotic Process Automation, companies can enhance their workforce by automating repetitive tasks, extracting data from unstructured documents, and interacting with intelligent chatbots through text and voice interfaces. This not only boosts productivity and reduces mistakes but also allows teams to dedicate more time to strategic projects instead of mundane responsibilities. Furthermore, IBM's RPA tools make it easy for both developers and non-developers to create RPA bots and produce comprehensive reports in mere minutes, significantly simplifying the automation process. As a result, businesses can experience a profound transformation that not only fosters innovation but also significantly enhances overall efficiency. In this way, IBM RPA serves as a catalyst for organizations looking to thrive in an increasingly competitive landscape.
Integrations Supported
Freshdesk
IBM Cloud
IBM Cloud Pak for Business Automation
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat
Integrations Supported
Freshdesk
IBM Cloud
IBM Cloud Pak for Business Automation
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat
API Availability
Has API
API Availability
Has API
Pricing Information
$199 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TypeGenie
Date Founded
2015
Company Location
United Kingdom
Company Website
www.typegenie.net
Company Facts
Organization Name
IBM
Date Founded
1911
Company Location
United States
Company Website
www.ibm.com/products/robotic-process-automation
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Categories and Features
Robotic Process Automation (RPA)
Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation