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features
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What is TypeGenie?

Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.

What is SohamGeni?

SohamGeni's primary Insurance system allows for the effortless administration of all insurance operations throughout their entire life cycle in a swift and reliable setting. By utilizing advanced technologies, SohamGeni provides a versatile user interface alongside a sturdy platform designed to meet the specific requirements of your business. Intermediaries can be organized according to your company's unique model, identifying them as Banks, Individual Agents, Brokers, and more, while also categorizing them based on their commission frameworks as Commission Agents, Direct Agents, Sub-brokers, or Associate Agents. Each intermediary is given a distinct identification number for streamlined monitoring, enabling you to oversee their business performance through detailed analytical reports. The system also supports commission configuration and transactions across multiple lines of business tailored to various intermediary types. Furthermore, it simplifies the registration of intermediary data, encompassing the information of Agents, Brokers, Corporate Agents, or Direct Sales within the system. Users have the ability to update intermediary details as needed, ensuring that all data remains accurate and up-to-date. This all-encompassing strategy not only boosts operational efficiency but also empowers improved decision-making for your insurance operations, ultimately fostering growth and adaptability within your business.

Media

Media

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

$250 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TypeGenie

Date Founded

2015

Company Location

United Kingdom

Company Website

www.typegenie.net

Company Facts

Organization Name

Dream Tekis Software

Date Founded

2005

Company Location

India

Company Website

dreamtekis.com/general-insurance-software/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Insurance Policy

Cancellation Tracking
Claims Tracking
Policy Generation
Policy Issuance
Policy Processing
Quotes / Estimates
Rating Engine
Reinstatement Tracking
Reinsurance Administration
Renewal Management
Underwriting Management

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