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What is TypeGenie?

Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.

What is The Conversion Cloud?

Slow responses from contact forms can lead to dissatisfaction among potential clients, while an overload of information might result in confusion, and using outdated content can erode your business's credibility. The Conversion Cloud effectively connects you with potential clients using cutting-edge tools designed for modern needs. One such tool, Schedule Genie, is an automated system that allows prospects to conveniently book appointments at their preferred times. Additionally, you can offer personalized trade-in values in return for contact details, making it easier to engage with interested parties. Addressing inquiries from website visitors promptly can turn them into valuable leads, enhancing your chances of conversion. Furthermore, streamline your lead qualification process by evaluating leads against the income benchmarks of your community in real-time. By refining your lead generation strategy, you can foster a faster, more engaging, and efficient customer experience throughout their journey. Automating lead generation tasks, receiving alerts for new prospects, and improving your follow-up plans ensures that no potential customer slips through the cracks. Ultimately, these enhancements can significantly boost your business's success by establishing a smooth and effective connection with future clients. In this competitive landscape, being proactive and responsive is essential for building lasting relationships with your audience.

Media

Media

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Microsoft Outlook
Salesforce
Zendesk
Zendesk Chat
iCalendar

Integrations Supported

Freshdesk
Intercom
Microsoft Dynamics 365
Microsoft Outlook
Salesforce
Zendesk
Zendesk Chat
iCalendar

API Availability

Has API

API Availability

Has API

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TypeGenie

Date Founded

2015

Company Location

United Kingdom

Company Website

www.typegenie.net

Company Facts

Organization Name

The Conversion Cloud

Date Founded

2009

Company Location

United States

Company Website

theconversioncloud.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

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