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What is ULTATEL?

Ultatel stands out as a prominent leader in the field of business communications. By leveraging advanced cloud VoIP technology, we empower businesses to enhance their productivity and maintain seamless connections with their customers, no matter their location. Our offerings are designed to be fully customizable and scalable, featuring unlimited Calling, SMS, Fax, Chat, Video, and over 40 Advanced Features to meet diverse needs. One of the most appealing aspects of our service is our commitment to Transparency in Pricing; you won’t encounter any hidden fees or unexpected charges, ensuring that what you see is indeed what you pay, unlike some competitors. As a recognized Gartner Category Leader and G2 High Performer, Ultatel is dedicated to delivering a cohesive communications platform that evolves alongside your company's requirements. Our innovative FlexScale technology allows you to adjust your service capacity effortlessly and immediately, without any interruptions or penalties. In addition, our award-winning Customer Support team is available around the clock, every day of the year. With an impressive 94% first-contact resolution rate, you can trust that you’ll receive exceptional assistance whenever you need it. Don't hesitate to reach out to us today to arrange your discovery call or demo, and experience how Ultatel can transform your business communications! Your satisfaction is our priority, and we look forward to partnering with you for success.

What is Dyalogo?

This platform operates entirely in the cloud and meets the highest quality standards established by Google Cloud Platform. By leveraging WebRTC technology, it is designed to be compatible with all operating systems, eliminating the need for VPNs and functioning on minimal bandwidth, which makes it particularly advantageous for remote work settings. It enables effortless communication with customers through a variety of channels such as phone calls, emails, chats, WhatsApp, SMS, and web forms. You can connect with your customers on their preferred platforms, ensuring a convenient and efficient experience. Serving as an omnichannel contact center solution, it not only simplifies interactions with customers across diverse channels but also improves the overall experience for both clients and agents, allowing for the amalgamation of various interactions into unified business processes. This comprehensive strategy guarantees that every customer interaction is impactful and significant, ultimately building stronger connections. Moreover, by integrating these communications, businesses can better track engagement metrics, leading to continuous improvement in customer service quality.

Media

Media

Integrations Supported

Facebook Messenger
Google Assistant
Google Cloud Platform
Microsoft Dynamics 365
Microsoft Teams
Pipedrive
Salesforce
WhatsApp
Zendesk
Zoho CRM

Integrations Supported

Facebook Messenger
Google Assistant
Google Cloud Platform
Microsoft Dynamics 365
Microsoft Teams
Pipedrive
Salesforce
WhatsApp
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$14.95 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ULTATEL

Company Location

United States

Company Website

www.ultatel.com

Company Facts

Organization Name

Dyalogo SAS

Company Location

Colombia

Company Website

www.dyalogo.com/call-center-en-la-nube

Categories and Features

Business Phone Systems

Unlock the potential of effortless communication with ULTATEL, the renowned business phone solution that takes your enterprise to new heights. Our fully adaptable and expandable unified communications platform allows you to seamlessly blend voice, SMS, chat, video, and an array of more than 40 advanced features to enhance productivity like never before. Enjoy complete clarity with ULTATEL’s transparent pricing structure, which eliminates hidden fees and sets a new benchmark in the industry. As a recognized leader in the Gartner Category and a top performer on G2, ULTATEL equips your team with state-of-the-art technology, ensuring they remain connected to customers anytime and anywhere. Should you need help, our Award-Winning Customer Support team boasts an impressive 94% first-contact resolution rate, with dedicated professionals available around the clock, every day of the year. With ULTATEL, your business will thrive, staying adaptable, responsive, and perpetually connected without limits.

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Ultatel is at the leading edge of business communication solutions, equipping companies with state-of-the-art cloud VoIP technology designed to enhance efficiency and maintain seamless connections with clients at any time and from anywhere. Our plans are fully adaptable, offering unlimited HD Voice, SMS, Fax, Chat, Video, and access to more than 40 advanced features and integrations. With our transparent pricing model—no hidden costs—what you see is exactly what you pay. As a recognized leader in the Gartner Category and a G2 High Performer, Ultatel provides a unified communications platform that grows alongside your organization. Thanks to our innovative FlexScale technology, you can easily modify your communication requirements without experiencing downtime or incurring penalties. Our award-winning customer support team is available 24/7/365, achieving an impressive 94% first-contact resolution rate. With Ultatel, you can enjoy the assurance of limitless connectivity and support.

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Experience unmatched efficiency and effortless connectivity with Ultatel's Cloud Contact Center, the pinnacle of contemporary business communication solutions. Designed to enhance your organization’s capabilities, our platform guarantees optimal productivity through an intuitive interface and cutting-edge features, delivering outstanding results for your contact and call center teams. Ultatel distinguishes itself with extensive integration options, including certified compatibility with Microsoft Teams, seamlessly merging your entire communication framework, eliminating barriers, and promoting exceptional collaboration. Enjoy ultimate scalability and powerful real-time interaction, tailored to meet the needs of businesses ranging from emerging startups to established global enterprises. Transform your customer engagement and maintain a competitive edge with Ultatel, where each interaction becomes a chance to inspire, empower, and exceed expectations.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Discover the transformative potential of ULTATEL, the award-winning Cloud PBX solution designed to elevate your business to new heights. Our platform offers complete customization and scalability, allowing you to seamlessly integrate voice, SMS, chat, video, and more than 40 advanced features that drive exceptional productivity. With ULTATEL, you can count on straightforward pricing with no hidden fees, raising the bar for transparency in the industry. As a recognized leader by Gartner and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can connect with customers anytime, from anywhere. Should you require assistance, our acclaimed Customer Support team boasts an impressive 94% first-contact resolution rate, with live representatives available to assist you 24/7/365 via call or email. With ULTATEL, your business remains agile, responsive, and perpetually connected, ready to push beyond boundaries.

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Contact Center as a Service (CCaaS)

Experience unmatched efficiency and smooth connectivity with Ultatel's Cloud Contact Center, the pinnacle of contemporary business communication solutions. Designed to enhance your organization's capabilities, our platform maximizes productivity through an intuitive interface and advanced features, delivering outstanding results for your contact and call center teams. Ultatel distinguishes itself with comprehensive integration options, including certified Microsoft Teams compatibility, which unifies your entire communication landscape, dismantling barriers and promoting exceptional teamwork. Enjoy remarkable scalability and dynamic real-time collaboration that meets the needs of businesses of all sizes, from emerging startups to established global corporations. Transform your customer interactions and maintain a competitive edge with Ultatel, where every conversation is an opportunity to engage, empower, and transcend limitations.

Online Fax

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Unified Communications

Harness the capabilities of exceptional communication with ULTATEL, the acclaimed business phone system designed to elevate your organization to new heights. Our unified communications platform is entirely customizable and scalable, allowing you to seamlessly incorporate voice, SMS, chat, video, and access over 40 advanced functionalities to enhance productivity like never before. Enjoy complete transparency with ULTATEL's straightforward pricing structure, which eliminates hidden fees and redefines industry norms. As a recognized leader in the Gartner category and a high performer on G2, ULTATEL equips your team with innovative technology that ensures they can connect with customers anytime and anywhere. Need support? Our award-winning customer service team boasts an impressive 94% resolution rate on the first contact, with dedicated personnel available around the clock—24 hours a day, 7 days a week, 365 days a year. With ULTATEL, your business will remain flexible, responsive, and perpetually connected, overcoming any limits.

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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