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What is UMAI?

Our customizable booking platform removes fees associated with direct bookings while enabling you to promote and sell distinctive guest experiences. Additionally, reservations can be made at no cost through social media channels like Instagram, Facebook, and Google. You have the ability to set up automated notifications for your guests and implement deposits or cancellation policies for larger groups and special events. UMAI provides comprehensive control and insight into all guest information, including their previous visits and purchasing patterns, which helps you to engage with each guest as if they are a loyal customer. By monitoring your guests across various locations, you can gain a complete understanding of their interactions with your brand. Our system can highlight guests who haven't returned recently, recognize those with upcoming birthdays, and identify individuals you wish to see more frequently. Plus, automated personalized marketing campaigns can enhance your outreach efforts. This approach not only strengthens customer relationships but also drives loyalty and repeat business.

What is Crunchtime Host?

Crunchtime Host emerges as a cutting-edge guest management tool designed for restaurants, streamlining the management of reservations, waitlists, seating configurations, and table oversight through a unified digital platform. This innovative system allows customers to effortlessly make reservations, sign up for waitlists, and receive instant notifications via two-way SMS, which significantly reduces congestion in the entry area and improves communication. By utilizing data analytics, the platform equips hosts with real-time information regarding table status, guest flow, and dining timelines, delivering accurate wait-time predictions that reflect the restaurant's current circumstances. Moreover, it gathers customer information and monitors their previous dining experiences, enabling personalized service and better-informed management decisions. With functionalities including integrated seating layouts and automated table assignments, ConnectSmart Host helps staff efficiently position guests at appropriate tables, leading to increased table turnover and reduced downtime. Furthermore, the solution fosters a more enjoyable dining atmosphere, ultimately enhancing both operational efficiency and guest satisfaction. In a competitive market, such advancements are crucial for restaurants aiming to thrive and deliver exceptional service.

Media

Media

Integrations Supported

Google
Google Tag Manager
Meta Pixel
Stripe

Integrations Supported

Squirrel POS

API Availability

API Availability

Pricing Information

$80
Monthly, Quarterly, Bi-annually and Annually with discounts.

Pricing Information

Free

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

UMAI Restaurant Software

Date Founded

2016

Company Location

Malaysia, Portugal

Company Website

www.umai.io

Company Facts

Organization Name

QSR Automations

Company Location

United States

Company Website

qsrautomations.com/connectsmart-host/

Categories and Features

Restaurant Management

Employee Management
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management

Restaurant Reservations

Capacity Monitoring
Deposits / Prepayment Processing
Email Marketing
Feedback Management
Guest Data
Guest Notifications
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Categories and Features

Waitlist

Not specified

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