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What is UMS?

Utility Management Solutions (UMS) offers a comprehensive suite of utility billing and management services tailored for multi-family, mixed-use, and manufactured housing developments. With over 15 years of industry experience, UMS prioritizes critical services including resident billing, cost management, recovery for vacant units, and options for submetering in water, gas, and electricity. Their billing services are distinguished by accurate invoicing, an intuitive online portal for residents, and a knowledgeable customer support team located in Minnesota, which creates a positive and efficient experience for tenants. UMS also integrates seamlessly with popular property management software, ensuring that the onboarding process is smooth for both property managers and residents. Moreover, the company’s submetering systems are fully wireless and can be monitored remotely, enabling precise tracking of individual unit usage and promoting tenant responsibility for their consumption, which ultimately cultivates a culture of conservation among residents. This dedication to innovation not only improves operational efficiency but also supports the development of sustainable living practices within the community, leading to long-term benefits for both the environment and the residents. By continuously evolving their services, UMS remains at the forefront of the utility management industry.

What is JobCall?

We are optimizing the method of handling resident requests received via phone, starting with urgent maintenance concerns. Our platform automatically categorizes these requests according to the established escalation procedures for your property. After prioritization, JobCall swiftly assigns tasks to your on-site staff through calls and text notifications. You can monitor all the relevant information, designate staff members, and prioritize the response to each emergency request logged in our system. Managing the influx of leasing inquiries and resident calls poses a considerable challenge for property managers. Frequently, property managers and their teams find themselves occupied with tours, addressing resident issues, or unavailable during off-hours, which can result in missed calls and a cluttered voicemail inbox that necessitates significant time to organize. This situation can lead to lost leasing opportunities and a decline in resident satisfaction, ultimately affecting the overall effectiveness of property management practices. By tackling these challenges head-on, we strive to not only improve property management efficiency but also elevate the overall experience for residents, fostering a more responsive and supportive community.

Media

Media

Integrations Supported

AppFolio Property Manager
Entrata
RealPage
Rent Manager
Yardi EHR

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

UMS

Company Location

United States

Company Website

umsbilling.com

Company Facts

Organization Name

Rex

Company Location

United States

Company Website

www.jobcall.com

Categories and Features

Categories and Features

AI Customer Service

Not specified

AI Real Estate

Not specified

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