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What is UNIVERGE BLUE?

UNIVERGE Blue® Cloud Services offers a cohesive and user-friendly unified cloud communications and collaboration experience that brings together people, technology, and communication strategies to support the company's primary goals. The key features include CONNECT (UCaaS), an intuitive and integrated platform designed for enhanced productivity and collaboration; ENGAGE (CCaaS), a secure and customizable Contact Center solution aimed at improving customer interactions; and the EXTEND API, which seamlessly integrates Contact Center and Unified Communications functionalities into daily business applications. Additionally, MEET serves as a powerful meeting tool, offering high-definition audio and video, interactive screen sharing, collaboration features, and advanced A.I. capabilities, while SHARE ensures secure access to the most recent document versions without sacrificing usability. Furthermore, CONNECT BRIDGE allows customers to maximize their investment in NEC phone systems by leveraging cloud-based voice solutions through both desktop and mobile applications. Lastly, the CONNECT+MS TEAMS version is tailored to work alongside Microsoft Teams, further elevating the business communication experience.

What is Microsoft Teams Phone?

Stay connected through voice and video calls with Teams Phone, available on your computer, tablet, mobile device, or desk phone. You can effortlessly start and receive both voice and video calls right within Teams, allowing you to stay in touch and boost productivity no matter where you are. This multifunctional application merges calling, chat, meetings, and collaboration into a single platform, enabling more efficient work processes. Experience cutting-edge, AI-driven calling features, along with integrated solutions from various partners. You also have access to an extensive selection of devices customized for diverse business needs, as well as flexible financing options to suit your budget. Manage and oversee your voice and video calling with ease through the Teams admin center, ensuring your business communications are as effective as possible. With Teams, you harness the internet's capabilities to make and receive audio and video calls, guaranteeing connectivity and productivity, irrespective of your work environment. This smooth integration not only fosters collaboration but also improves your overall workflow, making Teams an essential asset for contemporary businesses. As you navigate the demands of modern work, the versatility of Teams empowers you to adapt and thrive in any situation.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Teams
Active Directory
GaggleAMP
Google Chrome
Google Workspace
Microsoft Dynamics 365
Microsoft Outlook
NetSuite
Pinpoint
Salesforce
ServiceNow
Slack
Socialive
Sugar Market
Sugar Sell
Ubeya
Zendesk

Integrations Supported

Microsoft 365
Microsoft Teams
Active Directory
GaggleAMP
Google Chrome
Google Workspace
Microsoft Dynamics 365
Microsoft Outlook
NetSuite
Pinpoint
Salesforce
ServiceNow
Slack
Socialive
Sugar Market
Sugar Sell
Ubeya
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$19.40/User/Month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NEC Corporation

Date Founded

1899

Company Location

Japan

Company Website

univergeblue.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/microsoft-teams/microsoft-teams-phone

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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