Ratings and Reviews 1 Rating

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ease
features
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Ratings and Reviews 1 Rating

Total
ease
features
design
support

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What is UNIVERGE BLUE?

UNIVERGE Blue® Cloud Services offers a cohesive and user-friendly unified cloud communications and collaboration experience that brings together people, technology, and communication strategies to support the company's primary goals. The key features include CONNECT (UCaaS), an intuitive and integrated platform designed for enhanced productivity and collaboration; ENGAGE (CCaaS), a secure and customizable Contact Center solution aimed at improving customer interactions; and the EXTEND API, which seamlessly integrates Contact Center and Unified Communications functionalities into daily business applications. Additionally, MEET serves as a powerful meeting tool, offering high-definition audio and video, interactive screen sharing, collaboration features, and advanced A.I. capabilities, while SHARE ensures secure access to the most recent document versions without sacrificing usability. Furthermore, CONNECT BRIDGE allows customers to maximize their investment in NEC phone systems by leveraging cloud-based voice solutions through both desktop and mobile applications. Lastly, the CONNECT+MS TEAMS version is tailored to work alongside Microsoft Teams, further elevating the business communication experience.

What is Monster VoIP?

Monster VoIP was established to offer outstanding voice clarity and ensure maximum uptime for clients across the United States, including major cities like Los Angeles, New York, Washington, D.C., Houston, Dallas, and Chicago. In addition to this commitment, the company prioritizes exceptional customer service and user satisfaction. To achieve geo-redundancy, we have strategically located data centers in Las Vegas, New York, Dallas, Minnesota, and Chicago, with all endpoints registered at each site. This approach guarantees that clients can rely on superior voice quality and reliable business phone uptime from multiple facilities. We have also developed a comprehensive suite of communication tools, allowing teams to familiarize themselves with just one user interface to meet all their communication demands. To uphold our promise of customer satisfaction, we provide tailored setups and continuous support available 24/7/365 for every business VoIP client that engages with us. Our dedication to service excellence is the cornerstone of our operations, ensuring that each customer feels valued and well-supported throughout their journey with us.

Media

Media

Integrations Supported

Salesforce
Active Directory
Google Chrome
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
NetSuite
Redtail CRM
ServiceNow
Slack
Sugar Market
Sugar Sell
Zendesk
Zoho CRM

Integrations Supported

Salesforce
Active Directory
Google Chrome
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Teams
NetSuite
Redtail CRM
ServiceNow
Slack
Sugar Market
Sugar Sell
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$19.40/User/Month
Free Trial Offered?
Free Version

Pricing Information

$27 /month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NEC Corporation

Date Founded

1899

Company Location

Japan

Company Website

univergeblue.com

Company Facts

Organization Name

Monster VoIP

Date Founded

2012

Company Location

United States

Company Website

www.monstervoip.com

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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