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What is Uila?

At the core of the Uila virtual infrastructure framework is a sophisticated big data storage and analytics system, designed to grow seamlessly alongside large data center configurations that can include thousands of servers, while also being adept at fine-tuning to capture high-resolution data and retain historical records without compromising on real-time performance. Its inherent redundancy guarantees outstanding availability, reduces downtime, and streamlines maintenance tasks significantly. UMAS demonstrates remarkable flexibility, allowing for deployment in Private, Public, or SaaS Cloud environments. Serving as the analytical engine, it effectively links application performance with infrastructure metrics, which aids in pinpointing the root causes behind any performance challenges. Moreover, the historical data produced can create trending reports that help identify infrastructure hotspots, ensuring that optimal application performance is consistently maintained. Additionally, uObserve introduces Application Dependency Mapping, which improves insight into the relationships between applications within the infrastructure, further strengthening operational efficiency. These features combined make Uila a comprehensive solution for modern data management needs.

What is Atera?

Atera is a comprehensive IT management solution that integrates remote monitoring and management (RMM), helpdesk services, and ticketing, all enhanced by Action AIâ„¢ to significantly increase efficiency for organizations of any size. Experience the benefits of Atera with a free trial today!

Media

Media

Integrations Supported

Integrations Supported

Acronis Cyber Protect Cloud
Acronis Cyber Protect
AnyDesk
Axcient x360Cloud
Control D
Domotz
Hudu
IT Glue
Lucidum
Malwarebytes
OpenText Core Endpoint Protection
QuickBooks Online
QuickBooks Online Advanced
ScalePad
ServiceNow
Setyl
Strategy Overview
TeamViewer
TurboDocx
Zapier

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

30-DAY FREE TRIAL
Fixed cost — per technician-based pricing with unlimited endpoints.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Standard Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Uila

Date Founded

2013

Company Location

United States

Company Website

www.uila.com

Company Facts

Organization Name

Atera

Date Founded

2011

Company Location

Israel

Company Website

www.atera.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Full Transaction Diagnostics
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Data Center Management

Device Auto Discovery

IT Management

Capacity Monitoring
Event Logs
Hardware Inventory
IT Budgeting
User Activity Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Server Management

CPU Monitoring
Database Servers
Event Logs
History Tracking
User Activity Monitoring
Virtual Machine Monitoring

Virtualization

Capacity Monitoring
Disaster Recovery
Performance Management
Virtual Machine Monitoring

Categories and Features

Agentic AI

Not specified

AI IT Agents

Not specified

AI Tools

Not specified

AI-Powered ITSM Tools

Not specified

AIOps

Not specified

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

DNS Monitoring

Not specified

Endpoint Management

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Compliance Management
Contract/License Management
IT Service Management
Inventory Management

IT Automation

Not specified

IT Documentation

Not specified

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Reporting
Ticket Management

ITSM

Asset Tracking
Change Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Self Service Portal

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Discovery

Not specified

Network Mapping

Device Auto Discovery
Hierarchical Mapping
On-Demand Mapping
Reporting/Analytics

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Network Monitoring

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Professional Services Automation

Billing & Invoicing
Client Portal
Document Management
Proposal Generation
Time & Expense Tracking

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

SaaS Management

Onboarding
Renewal Management
Usage Tracking / Analytics

Secure Remote Access

Not specified

Server Management

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Service Desk

IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal

Shadow IT Discovery

Not specified

SLA Management

Not specified

SNMP Monitoring

Not specified

System Monitoring

Alerts / Notifications
Antivirus Management
Data Backup / Recovery
Device Monitoring
Inventory Management
Patch Management
Policy-based Automation
Remote Monitoring
Reporting / Analytics
Risk Analysis
Server Monitoring
Service Configuration Management

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