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What is Ulysses Suite?

Ulysses is an advanced, web-based customer service platform that can be easily integrated into public or private cloud environments, as well as implemented directly on client premises. This innovative solution stands out among its competitors by providing swift and effective results while maintaining high quality standards. A key differentiator for Ulysses is its unique, patented SLA-driven workflow action engine, which continuously assesses and monitors your success. By adopting Ulysses, organizations can dramatically reduce the costs linked to customer interactions, thus boosting both their profitability and customer satisfaction levels. Moreover, Ulysses Sales & Marketing functions as an all-encompassing CRM (Customer Relationship Management) system, crafted to enhance business processes efficiently. It includes all essential data required for managing, forecasting, and reporting sales through every stage of the sales life cycle, enabling companies to function at their utmost efficiency. This holistic approach not only simplifies operations but also cultivates stronger relationships with customers, ultimately leading to long-term loyalty. Additionally, Ulysses empowers teams to make data-driven decisions, ensuring that businesses remain agile and responsive to market changes.

What is META Smart Business Mobile?

META transforms the corporate environment by streamlining operations through automation, enabling employees to work from diverse locations at their convenience. This innovation supports the digital transformation and enhancement of numerous business functions, boosts customer interaction, and promotes substantial growth opportunities for companies. By leveraging META, businesses can swiftly respond to changing market needs and enhance their service offerings with greater efficiency. Ultimately, this adaptability positions organizations for long-term success in a competitive landscape.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

QMS Software

Date Founded

1997

Company Location

Ireland

Company Website

www.qms-software.com

Company Facts

Organization Name

DEV Software

Company Location

Italy

Company Website

www.metasbm.it/index.php/en/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

Help Desk

Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Electronic Signature
Mobile Access
Payment Collection in the Field
Work Order Management

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