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What is Un1on?

For Our Union, Supporting Your Union. Un1on Member Engagement Software provides a seamless and efficient way to maintain communication with your union members. Here are several features designed to enhance your organization and support of union resources: Generate Reports - create, modify, and distribute reports pertaining to member lists, job sites, communication engagement, crucial dates, case progress, and much more. Collective Agreements - conduct effortless searches through your Collective Agreements with a comprehensive text search. Your agreements are automatically converted from PDF to searchable text using OCR technology. You can also upload previous Collective Agreements to quickly search for specific keywords and access historical information during negotiation sessions. Mapping Areas - Utilize built-in map templates of electoral districts to visualize your members and worksites by ridings and wards. This feature allows you to easily communicate with members in specific locations, which is especially useful during election periods. Committees - Establish Committees and designate members to them. You can efficiently organize all files, notes, documentation, and decisions in one centralized location. Additionally, you can upload meeting minutes for each committee, ensuring everyone stays informed. This comprehensive approach fosters collaboration and transparency among union members.

What is MemberXP?

We help credit unions create exceptional member experiences by collecting Voice of Member feedback and employing a sophisticated, industry-specific analytics platform. This innovative solution delivers a holistic view of all essential metrics concerning member experience, conveniently available to all stakeholders in one centralized location. Our insights are provided in real-time, across multiple channels, every single day. MemberXP is meticulously designed to assess each aspect of a member's journey, starting from their initial enrollment at the credit union through to obtaining loans and using mobile applications, ensuring we pose the correct inquiries to pinpoint both the favorable and unfavorable elements of each individual member's experience. Instead of depending on a solitary feedback method or managing various vendors, MemberXP allows you to collect member insights at their convenience, whether that be online, via mobile devices, over the phone, on tablets, and more. Tailored specifically for retail finance, our unique analytics yield vital answers to questions pertinent to credit unions. Furthermore, MemberXP's targeted alerts and monitoring features are crucial in nurturing member loyalty, enabling your credit union to adapt continuously to meet the changing demands of its members. By leveraging these invaluable insights, credit unions can refine their service offerings and strengthen their connections with members, ultimately leading to enhanced satisfaction and retention. In this way, we ensure that credit unions remain at the forefront of member engagement and service excellence.

Media

Media

Integrations Supported

Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft PowerPoint
QuickBooks Online
Salesforce
X (Twitter)
Yelp

Integrations Supported

Facebook
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft PowerPoint
QuickBooks Online
Salesforce
X (Twitter)
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

$0.75/member/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Union Digital

Date Founded

1980

Company Location

Canada

Company Website

un1on.ca

Company Facts

Organization Name

MemberXP

Company Location

United States

Company Website

www.memberxp.com

Categories and Features

Association Management

Chapter Management
Committee Management
Dues Management
Election Management
Email Marketing
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Membership Management

Application Management
Automatic Renewals
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member Types
Membership Database
Nonprofit Membership
Payment Processing
Website Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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