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What is Unbabel?

Who argued that language ought to serve as a constraint? With our cutting-edge translation services, you are equipped to thrive in your pursuits. We combine the speed and extensive functionalities of machine translation with the authentic nuance that only a native speaker can offer. After your materials are processed by our tailored MT engines, a native expert refines every translation to perfection. We address the unique challenges and opportunities that your sector, market, and enterprise face. Major brands rely on our bespoke translation solutions to attain worldwide customer success on a grand scale, guaranteeing they connect with their audiences in a meaningful and genuine way. Our commitment to quality ensures that every message resonates with its intended recipients.

What is TypeGenie?

Boosting both efficiency and customer satisfaction is made possible with today's premier auto-complete solution. A large percentage, exceeding 95%, of customer service interactions include repetitive phrases. By implementing smart sentence completions, these common phrases can be predicted, enabling your team to redirect their focus from tedious typing to providing outstanding service. This method not only enhances productivity but also improves the quality of responses, leading to faster answers for customer inquiries. As a result, both clients and service staff benefit from the extra time created. Consistency in tone and voice is crucial for a brand's identity. TypeGenie's suggested phrases ensure a uniform style across the support team. These completions are not only relevant but also customized to meet specific needs, leveraging insights from your previous tickets. By utilizing cutting-edge artificial intelligence, particularly deep learning with self-learning capabilities, the more your team interacts with TypeGenie, the more precise the suggestions become. This ultimately leads to a more efficient and personalized customer service experience, making every interaction count. As a bonus, your team will feel empowered and more connected, enhancing overall morale and customer relations.

Media

Media

Integrations Supported

Cyclr
Freshdesk
Intercom
Microsoft Dynamics 365
Pandium
Salesforce
Stackreaction
Wix Answers
Zendesk
Zendesk Chat

Integrations Supported

Cyclr
Freshdesk
Intercom
Microsoft Dynamics 365
Pandium
Salesforce
Stackreaction
Wix Answers
Zendesk
Zendesk Chat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Unbabel

Company Location

Portugal

Company Website

unbabel.com

Company Facts

Organization Name

TypeGenie

Date Founded

2015

Company Location

United Kingdom

Company Website

www.typegenie.net

Categories and Features

Computer Assisted Translation

Collaboration
Localization Automation
Machine Translation
Marketing Management
Permission Management
Project Tracking
Quality Control
Resource Management
Terminology Management
Translation Analytics
Translator Database
Version Control
Website Translation
Workflow Management

Translation Management

Billing & Invoicing
CRM
Collaboration
For Software
For Websites
Localization Automation
Machine Translation
Marketing Management
Order Management
Permission Management
Project Tracking
Quality Control
Quotes / Estimates
Resource Management
Terminology Management
Translation Analytics
Translator Database
Version Control
Workflow Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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