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Ratings and Reviews 0 Ratings
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What is UniAgent?
Organizations are actively enhancing their Customer Experience (CX) strategies by overseeing, managing, and harmonizing each interaction between customers and the business throughout their journey. The main goal is to improve these engagements from the perspective of the customer, which in turn fosters greater loyalty among clientele. As customer support now encompasses a variety of platforms such as web chat, SMS, and social media, it has become crucial to maintain a cohesive and consistent experience across all channels. The Consilium customer experience management (CEM) tool, named UniAgent™, establishes a robust framework for effectively managing every interaction while ensuring a seamless Omni-channel experience for customers. With UniAgent™, businesses can select the most suitable channel at the opportune moment, leveraging all relevant information and context to craft a unique and personalized experience throughout the customer journey. By merging these features, companies can not only fulfill but also surpass customer expectations, resulting in enhanced relationships and heightened satisfaction. Ultimately, this holistic approach to customer interactions reinforces the value of loyalty and encourages ongoing engagement with the brand.
What is Atlassian Rovo?
Driven by the capabilities of generative AI, Rovo significantly improves team decision-making and speeds up the achievement of goals. It empowers teams to quickly retrieve information from their preferred SaaS applications, allowing for continuous learning and adaptation of knowledge throughout their tasks while virtual agents provide prompt responses. As organizational data becomes more extensive and widely spread, Rovo guarantees you access to the most relevant information from your selected SaaS tools, all seamlessly integrated into your daily operations. Gaining a thorough understanding of organizational issues often involves numerous inquiries; however, by utilizing Rovo chat, you can easily connect with the right teams to uncover essential insights until you feel fully informed. High-performing teams can also gain valuable assistance, as Rovo Agents are specifically designed to tackle complex tasks and perform necessary actions to help you meet your goals. Users have the option to utilize pre-built specialized agents available in the Atlassian marketplace or to create custom solutions tailored to their unique needs. Furthermore, Rovo aids in the generation, review, and refinement of various types of content, such as product specifications and goal-setting documents, which keeps your team aligned and focused on achieving success. This comprehensive strategy not only simplifies processes but also encourages enhanced collaboration throughout the organization, leading to greater overall productivity. Ultimately, Rovo transforms the way teams interact with information, paving the way for smarter decision-making and improved outcomes.
Integrations Supported
CA Service Desk Manager
Calabrio Call Recording
Figma
GitHub
Google Drive
Jira
LaunchDarkly
LinkedIn
Microsoft Dynamics 365
Microsoft SharePoint
Integrations Supported
CA Service Desk Manager
Calabrio Call Recording
Figma
GitHub
Google Drive
Jira
LaunchDarkly
LinkedIn
Microsoft Dynamics 365
Microsoft SharePoint
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Consilium Software
Date Founded
2007
Company Location
Singapore
Company Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Company Facts
Organization Name
Atlassian
Date Founded
2002
Company Location
Australia
Company Website
www.atlassian.com/software/rovo
Categories and Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services