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What is UniFocus?

In the rapidly changing landscape of today’s business world, it is crucial for managers to have access to the right technological tools to fulfill their responsibilities, guide their teams, and overcome daily challenges. Our extensive solutions are designed to improve workforce management in real-time, ensuring that your managers possess the necessary knowledge, training, and technology to make well-informed decisions. By collaborating with us, your managers are equipped with vital resources that enable them to make more effective choices. Our cutting-edge platform utilizes advanced technology to streamline essential functions, such as planning, scheduling, and tracking time and attendance. Tailored to deliver real-time insights, our solutions empower managers to work more effectively from any location. This allows them to optimize the productivity of their current workforce while gathering crucial feedback to enhance customer experiences. Consequently, this translates into a marked improvement in your overall business performance and success. Additionally, our dedication to continuous support guarantees that your managers are always ready to tackle future challenges. We believe that with the right tools and guidance, your organization can thrive in even the most demanding environments.

What is Alterna CX?

Our AI-powered platform adeptly streamlines and organizes the increasing volume of customer experience signals generated from surveys, feedback, complaints, social media, online conversations, and various other interactions. Utilizing advanced machine learning methods, our system diligently monitors and categorizes this information, bringing to light essential issues, opportunities, and concerns that customer experience professionals must address. We offer a user-friendly technology that greatly reduces the time and effort needed for data sorting and analysis, while also pinpointing the vital factors that significantly affect customer experience quality and loyalty. Furthermore, our driver simulation feature enables you to tap into predictive analytics, allowing you to anticipate the impact of changes before implementing any strategies to enhance the customer journey. This functionality empowers you to simulate potential effects on future customer experience metrics and overall satisfaction ratings, facilitating a more strategic approach to improving customer interactions. In the end, our solution promotes a proactive methodology for managing customer experiences, which not only leads to better outcomes but also cultivates stronger, lasting relationships with clients. By harnessing the power of our platform, businesses can not only respond to customer needs more effectively but also anticipate them, driving continuous improvement in service delivery.

Media

Media

Integrations Supported

Integrations Supported

Amazon
Delighted
Facebook
Freshdesk
InMoment
Instagram
Microsoft Power BI
Microsoft Teams
QuestionPro
Re:amaze
Reddit
Slack
SurveyMonkey
Tableau
Trello
Tripadvisor
Trustpilot
X (Twitter)
Yelp
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

UniFocus

Date Founded

1998

Company Location

United States

Company Website

www.unifocus.com

Company Facts

Organization Name

Alterna CX

Date Founded

2016

Company Location

United States

Company Website

alternacx.com

Categories and Features

Attendance Tracking

Reporting/Analytics
Self Service Portal
Timesheets
Vacation / Leave Tracking

Customer Engagement

Not specified

Customer Experience

Not specified

Customer Satisfaction

Not specified

Employee Engagement

Not specified

Employee Scheduling

Automated Scheduling
Employee Database
Reporting/Analytics
Shift Swapping
Vacation / Leave Tracking

Human Resources

Attendance Management
Compliance Management
Employee Database
Performance Management
Self Service Portal
Time & Attendance Management
Time Off Management
Timesheets

NPS

Not specified

Survey

Not specified

Time & Attendance

Not specified

Time Clock

Biometric Recognition
Reporting/Analytics
Sick Leave Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Customer Experience

Customer Segmentation
Dashboard
Feedback Management
Sentiment Analysis
Text Analysis

Customer Loyalty

Not specified

Customer Satisfaction

Not specified

Employee Engagement

Feedback Management

NPS

Not specified

Predictive Analytics

Sentiment Analysis

Review Management

Dashboard
Negative Feedback Management
Sentiment Analysis

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