Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Connecteam Reviews & Ratings
    4.6 out of 5 stars 10,756 Ratings
    Company Website for Connecteam
  • SurveySparrow Reviews & Ratings
    4.3 out of 5 stars 3,089 Ratings
    Company Website for SurveySparrow
  • Paylocity Reviews & Ratings
    4.4 out of 5 stars 8,260 Ratings
    Company Website for Paylocity
  • Sogolytics Reviews & Ratings
    4.7 out of 5 stars 869 Ratings
    Company Website for Sogolytics
  • Hubstaff Reviews & Ratings
    4.5 out of 5 stars 3,996 Ratings
    Company Website for Hubstaff
  • Birdeye Reviews & Ratings
    4.7 out of 5 stars 5,194 Ratings
    Company Website for Birdeye
  • Jotform Reviews & Ratings
    4.6 out of 5 stars 9,009 Ratings
    Company Website for Jotform
  • Time Management from ISGUS Reviews & Ratings
    4.6 out of 5 stars 27 Ratings
    Company Website for Time Management from ISGUS
  • Monitask Reviews & Ratings
    4.8 out of 5 stars 358 Ratings
    Company Website for Monitask
  • SurveyLegend Reviews & Ratings
    4.5 out of 5 stars 1,881 Ratings
    Company Website for SurveyLegend

What is UniFocus?

In the rapidly changing landscape of today’s business world, it is crucial for managers to have access to the right technological tools to fulfill their responsibilities, guide their teams, and overcome daily challenges. Our extensive solutions are designed to improve workforce management in real-time, ensuring that your managers possess the necessary knowledge, training, and technology to make well-informed decisions. By collaborating with us, your managers are equipped with vital resources that enable them to make more effective choices. Our cutting-edge platform utilizes advanced technology to streamline essential functions, such as planning, scheduling, and tracking time and attendance. Tailored to deliver real-time insights, our solutions empower managers to work more effectively from any location. This allows them to optimize the productivity of their current workforce while gathering crucial feedback to enhance customer experiences. Consequently, this translates into a marked improvement in your overall business performance and success. Additionally, our dedication to continuous support guarantees that your managers are always ready to tackle future challenges. We believe that with the right tools and guidance, your organization can thrive in even the most demanding environments.

What is Delighted?

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

Media

Media

Integrations Supported

Integrations Supported

Flatly
HSI Donesafe
Help Scout
HubSpot Marketing Hub
Ikigai
Integry
Ketch
KonnectzIT
Microsoft 365
Prodsight
Quaeris
Raklet
Repuso
Salesforce Experience Cloud
StarfishETL
Truto
Viable
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Free
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

UniFocus

Date Founded

1998

Company Location

United States

Company Website

www.unifocus.com

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

delighted.com

Categories and Features

Attendance Tracking

Reporting/Analytics
Self Service Portal
Timesheets
Vacation / Leave Tracking

Customer Engagement

Not specified

Customer Experience

Not specified

Customer Satisfaction

Not specified

Employee Engagement

Not specified

Employee Scheduling

Automated Scheduling
Employee Database
Reporting/Analytics
Shift Swapping
Vacation / Leave Tracking

Human Resources

Attendance Management
Compliance Management
Employee Database
Performance Management
Self Service Portal
Time & Attendance Management
Time Off Management
Timesheets

NPS

Not specified

Survey

Not specified

Time & Attendance

Not specified

Time Clock

Biometric Recognition
Reporting/Analytics
Sick Leave Tracking
Vacation / Leave Tracking

Workforce Management

Budgeting & Forecasting
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Customer Engagement

Analytics
Feedback Collection

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

SMS Survey

Analytics / Reporting
Customizable Templates
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Text Analytics

Not specified

Popular Alternatives

Popular Alternatives

Connecteam Reviews & Ratings

Connecteam

4.6 out of 5 stars
SurveySparrow Reviews & Ratings

SurveySparrow

4.3 out of 5 stars
SurveySparrow Reviews & Ratings

SurveySparrow

4.3 out of 5 stars
SurveyOL Reviews & Ratings

SurveyOL

SurveyOL.com
5.0 out of 5 stars