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What is Unifyed?

Unifyed products are created through a collaborative initiative that includes representatives from Columbia University and various partner institutions, aimed at addressing the unique digital transformation needs of higher education. This teamwork has led to the development of innovative functionalities such as Unifyed App Sharing, which allows institutions to share applications, thus minimizing redundant efforts. As more colleges and universities embrace Unifyed, the community's collective capabilities expand, resulting in a broader range of applications accessible to all participants. Among its notable offerings is Unifyed Student – Financial Aid, which employs PowerFAIDS® to deliver a comprehensive and efficient solution for managing and automating financial aid processes, greatly decreasing dependency on manual work. Moreover, these innovations not only enhance operational efficiency but also contribute to creating a more integrated educational environment. In essence, Unifyed's approach exemplifies how collaboration can lead to significant advancements in the academic landscape.

What is BlackBeltHelp?

OneStop stands out as a premier customer support platform for higher education, leveraging artificial intelligence to enhance student success through a SaaS model. Currently, it serves more than 200 institutions and has a reach of over 6,000,000 students. In collaboration with colleges and universities, BlackBeltHelp aims to deliver an exceptional customer experience similar to that of Amazon, focusing on student retention and boosting enrollment figures. Additionally, BlackBeltHelp extends its services to school districts and healthcare providers, ensuring a wide array of support options. By consolidating essential information to meet various student needs in a single location, the platform simplifies the help desk interaction process. With technology at its core, it offers personalized support around the clock, fostering success for both students and institutions alike. Moreover, the implementation of conversational AI can significantly enhance the self-service experience, providing necessary assistance to students while also benefiting the institution. To further engage students, a targeted SMS campaign can effectively communicate vital information and encourage proactive actions from them. Ultimately, these innovative strategies contribute to a comprehensive support ecosystem that prioritizes student success.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Unifyed

Date Founded

2016

Company Location

United States

Company Website

www.unifyed.com

Company Facts

Organization Name

BlackBeltHelp

Date Founded

2012

Company Location

United States

Company Website

www.blackbelthelp.com

Categories and Features

Admissions and Enrollment

Application Management
Assessment Management
Candidate Management
Colleges / Universities
Evaluation Management
Fee Management
Financial Aid Management
Forms Management
K-12
Recruiting Management
Scoring
Self Service Portal

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

Student Engagement Platform

Communication Tools
Community Management
Event Calendar
Higher Education
Interactive Learning
K-12
Location Tracking
Mobile App
Orientation Management
Polls / Voting
Safety Management
Student Group Management

Student Information System

Attendance Tracking
Class Registration
Class Schedule
Classroom Management
Electronic Assignments & Tests
Financial Aid Management
Gradebook
Higher Education
Online Payments
Parent Portal
Progress Reports

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

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